Technology Analyst - PMO (UK Remote)

Turnitin; Leeds; Remote; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Remote First Culture

Health Care Coverage*

Education Reimbursement*

Competitive Paid Time Off

Self-Care Days

National Holidays*

Charitable contribution match*

Monthly Wellness or Home Office Reimb*

Access to Modern Health

Job summary

Turnitin is seeking a Technology Analyst – PMO to help engineering plan, track, measure, and deliver work across a fast-moving SaaS organization. You will partner with Engineering and Product leaders to improve visibility, streamline workflows, and define meaningful metrics that support high-performing teams.

This remote-first role focuses on operational analytics, tool optimization, process improvement, and executive reporting, with responsibilities spanning Jira/Confluence workflow

Qualifications

• PMO or Portfolio Operations experience in a tech or SaaS environment.
• Engineering Operations experience and technical program support.
• Delivery analytics and Agile planning & reporting experience.
• Familiarity with Jira, Confluence, and delivery tooling.

Responsibilities

• Plan and delivery analysis to ensure alignment to delivery goals.
• Support quarterly and annual planning with demand, capacity, and forecasts.
• Define delivery metrics and run operational reporting for executives.
• Improve Jira and Confluence workflows and standardize data/reporting models.
• Collaborate with IT, Product, and Engineering to reduce friction and improve clarity.
• Turn operational data into actionable insights for leadership.

Skills

PMO

Portfolio Ops

Engineering Ops

Delivery Analytics

Agile Planning

SaaS Env

Tools

Jira

Confluence

Jellyfish

CI/CD tooling

Google Workspace

Data Visualization

Workflow Optimization

Cross-functional Facilitation

Portfolio Reporting

Job description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

Help Engineering Teams Work Smarter, Plan Better, and Deliver Faster

Do you enjoy turning complex delivery data into meaningful insights?
Love improving how teams plan, prioritize, and execute work?
Get excited about dashboards, workflows, metrics, tooling, and helping organizations operate more effectively at scale?

We’re looking for a Technology Analyst – PMO to help evolve how Engineering plans, tracks, measures, and delivers work across a fast-moving SaaS engineering organization.

This is not a traditional “status reporting PMO” role.

You’ll operate at the intersection of:

• Operational analytics
• Tool optimization
• Process improvement
• Executive reporting

You’ll partner directly with Engineering and Product leaders to improve visibility, streamline workflows, define meaningful metrics, and help create scalable ways of working that support high-performing teams.

If you enjoy combining data, systems thinking, and operational problem solving — this role was built for you.

What You’ll Be Working On

Planning & Delivery Analysis

You’ll help Engineering leaders answer questions like:

• Are teams realistically aligned to delivery goals?
• Where are delivery risks emerging?
• What dependencies could impact execution?
• How predictable is delivery performance?
• Where are bottlenecks slowing teams down?

You’ll support quarterly and annual planning processes by:

• Analyzing demand, capacity, and delivery forecasts
• Identifying portfolio-level risks and dependencies
• Providing delivery insights that improve decision-making

Delivery Metrics & Operational Intelligence

You’ll help define how Engineering measures effectiveness and delivery health.

You’ll work on:

• Throughput and predictability metrics
• Delivery health reporting
• Cycle time and flow analysis
• Executive reporting and operational storytelling

Most importantly, you’ll turn operational data into insights leaders can actually use.

We rely heavily on the Atlassian ecosystem and related delivery tooling to support Engineering operations and planning.

You’ll help:

• Improve Jira and Confluence workflows
• Standardize data structures and reporting models
• Improve dashboard consistency and visibility
• Support governance and documentation practices
• Align tooling with how Engineering teams actually work

You’ll partner closely with IT, Product, and Engineering teams to reduce friction and improve operational clarity.

This role is ideal for someone who naturally asks:

“There has to be a better way to do this.”

You’ll identify opportunities to improve:

• Work intake processes
• Reporting practices
• Delivery visibility

Qualifications

What You’ll Bring

Experience In Areas Like:

• PMO or Portfolio Operations
• Engineering Operations
• Technical Program Support
• Delivery Analytics
• Agile Planning & Reporting
• SaaS or software engineering environments

Familiarity With Tools Like:

• Jira
• Confluence
• Jellyfish
• CI/CD and DevOps tooling
• Google Workspace
• Data analysis and visualization
• Workflow/process optimization
• Cross-functional facilitation
• Portfolio and roadmap reporting

No specific degree required — we value practical experience, analytical thinking, curiosity, and the ability to improve how organizations operate.

The Kind of Person Who Thrives Here

Accountability

You take ownership, follow through, and help teams stay aligned on outcomes.

You find solutions, simplify complexity, and improve how work gets done — even when constraints exist.

You communicate clearly, build relationships easily, and can align teams without relying on authority.

You’re comfortable helping teams evolve processes, tools, and ways of working in dynamic environments.

Why This Role Is Exciting

This is an opportunity to help shape how Engineering planning and operational governance evolves in a modern SaaS organization.

You’ll work directly with Engineering leadership, influence strategic planning conversations, improve operational visibility at scale, and help create smarter, more data-driven ways of working across the organization.

You won’t just track delivery — you’ll help improve it.

If This Sounds Like You…

If you enjoy combining analytics, systems thinking, tooling, and operational improvement to help Engineering organizations perform at their best — we’d love to talk to you.

Additional Information

Total Rewards @ Turnitin
At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
• One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.
• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• Self-Care Days
• National Holidays*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

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