Technology Analyst - IT RESOURCES - London

Infosys; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global technology consulting firm in London is seeking an IT Site Operations Engineer to provide hands-on support for IT equipment in stores. You will install and maintain devices, conduct IT health checks, manage incidents, and work on IT infrastructure projects. Ideal candidates will have strong communication skills, experience with hardware troubleshooting, and knowledge of Azure and ServiceNow. A full UK driving license is required.

Qualifications

• Must have exceptional written and verbal communication skills.
• Experience with installing and troubleshooting various hardware devices.
• Able to manage and prioritize workload effectively.
• Great enthusiasm for customer service.
• Knowledge of Azure, Intune, and Active Directory is beneficial.
• Basic understanding of networking concepts required.
• Previous experience with ServiceNow is crucial.

Responsibilities

• Install and maintain IT equipment in stores.
• Complete bi-monthly IT health checks and report findings.
• Manage incidents and requests on ServiceNow.
• Train Store colleagues on IT equipment usage.
• Write and amend procedure documentation.
• Identify and report IT defects for improvement.
• Report major incidents and troubleshoot.
• Assist with IT infrastructure projects.

Skills

Exceptional communication skills

Experience with hardware troubleshooting

Ability to manage workload

Customer service skills

Knowledge of Azure, Intune, Active Directory

Understanding of network management

Previous experience with ServiceNow

Full UK manual driver's licence

Job description

Job Description: Role - IT Site Operations Engineer. Location - United Kingdom - London.

Job Overview

The IT Site Operations team are the most hands‑on team within the Tech department. Working closely with other IT Support Teams in Metro Bank, the team provides hands‑on support at our sites (Stores and Amaze Direct), bridging the gap between the sites and the other IT Teams within.

Job Responsibilities

• Install and maintain all IT Equipment within stores, including but not limited to PC’s, IP phones, digital displays, printers, tablets and other specialist equipment that has within its stores.
• Complete bi‑monthly IT health checks on all IT equipment in store, reporting findings to Store Managers and IT Tech Leads.
• Manage your own time to complete incidents and requests on ServiceNow within the agreed service level agreements.
• Support in the training of Store colleagues on the correct use and troubleshooting of IT equipment.
• Write and amend procedure documentation to share knowledge with internal colleagues and the extended IT teams.
• Identify areas within IT that have defects or can be improved upon; report to Team Leaders and extended IT teams to investigate root causes and implement potential changes.
• Report Major Incidents and, when required, help troubleshoot root cause, impact and resolutions with the IM team.
• Work with the Live IT Operations management team on Metro Bank IT Infrastructure projects, including store openings, store closures, equipment rollouts and software updates, both in and out of hours.
• Work with the Security team to reduce risk and threats against business operations, ensuring Service Requests are backed up with correct approvals to satisfy client security policies and comply with audit requirements.
• Provide ad‑hoc assistance to other teams, such as Desktop Support and 1st Line Support.

Desired Skills & Qualifications

• Exceptional communication skills, both written and verbal.
• Experience with installing, troubleshooting, and fixing a variety of hardware devices and associated peripherals.
• Ability to manage and prioritise own workload so tasks are completed within SLA’s.
• Great customer service skills and enthusiasm for helping others.
• In‑depth knowledge of Azure, Intune, Active Directory is beneficial.
• Basic understanding of network design & management including routing, switching, VLANs, DNS, DHCP, Wireless LAN/WAN.
• Previous experience with ServiceNow; the majority of your workload will be split between ServiceNow, tickets, routine service procedures and project work.
• A full, clean UK manual drivers licence.

About Us

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritise the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.