Technicien principal TI bilingue – gestion / Bilingual Senior IT Technician - management

Procom; England; On-site; GBP 37,000 - 48,000; Full time

Job summary

An IT services company is seeking a Bilingual Senior IT Technician for a permanent onsite role in Cornwall. Responsibilities include providing advanced technical support, managing software migration projects, and collaborating with IT teams. Candidates should have experience in IT support with strong project management skills and be bilingual in English and French.

Qualifications

• Former member of the Canadian Armed Forces.
• Experience in managing software migration projects.

Responsibilities

• Provide advanced technical support via phone, email, and ticketing systems.
• Manage software migration projects from planning through implementation.
• Collaborate with IT teams on escalated issues and strategic initiatives.

Skills

Bilingual - Advanced Level (English & French)

Proven experience in senior IT support roles with management responsibilities

Strong project management capabilities

Excellent communication skills

Advanced proficiency in Mac OS, Windows OS, and Apple iOS

Network protocols expertise (DHCP, DNS, TCP / IP)

Machine hardening and security best practices

Job description

Overview

Technicien principal TI bilingue – gestion / Bilingual Senior IT Technician - management

On behalf of our IT client, Procom is searching for a Bilingual Senior IT Technician - management for a permanent role. This position is an onsite position located at our client’s Cornwall, Ontario office.

Technicien principal TI bilingue – gestion / Bilingual Senior IT Technician - management - Job Description :

Join our expanding tech company as a Bilingual Senior IT Technician, where you will blend hands-on technical expertise with management responsibilities. This role involves tackling complex problem-solving, managing software migration projects, and mentoring junior team members to maintain high technical standards.

Responsibilities

• Provide advanced technical support via phone, email, and ticketing systems (Service Desk Plus)
• Manage software migration projects from planning through implementation
• Configure and deploy employee systems using ManageEngine Endpoint Central, MDM, and "Client" Directory
• Collaborate with IT teams on escalated issues and strategic initiatives
• Maintain comprehensive documentation and knowledge base
• Perform physical equipment setup and workspace configuration (lift up to 30 lbs)

Mandatory Skills

• Bilingual - Advanced Level (English & French)
• Former member of the Canadian Armed Forces
• Proven experience in senior IT support roles with management responsibilities
• Strong project management capabilities and analytical problem-solving approach
• Excellent communication skills for technical and non-technical audiences
• Advanced proficiency in Mac OS, Windows OS, and Apple iOS
• Network protocols expertise (DHCP, DNS, TCP / IP)
• Machine hardening and security best practices (Antivirus, BitLocker, FileVault)

Nice-to-Have Skills

• Experience with CCTV IP camera systems management
• Knowledge of physical access control systems and processes
• WiFi configuration across devices and platforms
• Data management with spreadsheets and enterprise systems
• Experience in configuration of routers and network switches

Assignment Details

• Assignment Length: This is a permanent position.
• Start Date: ASAP.
• Assignment Location: Cornwall, Ontario, onsite.