Technician Scheduler

Leicestershire County Council; England; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A local government authority in England is looking for a Highway Authority officer to manage and maintain the highway. The successful candidate will categorize and prioritize work, manage customer inquiries, and facilitate road works scheduling. Candidates should have qualifications in Civil Engineering or equivalent experience, along with strong customer engagement and IT skills. This role offers a full-time position with a hybrid working model.

Qualifications

• Must demonstrate continued learning and development.
• Able to interpret technical and non-technical reports.
• Experience in producing materials for meetings.

Responsibilities

• Support the delivery of the Council's responsibility by managing customer enquiries.
• Facilitate the scheduling of road works.

Skills

NVQ3 or equivalent

Experience in capturing and storing information

Experience in engaging with customers

Use of route optimisation and tracking software

Knowledge of current highways legislation

Good verbal and written communication skills

Organisational skills

Good IT skills

Education

NVQ3 in Civil Engineering or equivalent

Job description

Organisation: Leicestershire County Council

Work Location: Croft Depot, Arbor Road, Leicestershire LE9 3GE

Worker Category: Hybrid Worker

Salary: £28,605 - £31,029 per annum

Working Hours:Full Tim, 37 hours per week

Contract Type: Permanent

Closing Date: 9th November 2025

Interview Date(s): TBC - In person

About the Role

As a Highway Authority, Leicestershire County Council has statutory responsibility to manage, maintain and repair the highway across the County. As part of delivering this duty the Council must plan, schedule and undertake road works. These works must be undertaken in accordance with other relevant legislation and codes of practice, such as permit schemes.

In this role you will support the delivery of the Council's responsibility by categorising, creating and prioritising work's instructions, managing customer enquiries and facilitating the scheduling of road works.

The nature of the work may involve the post holder carrying out work outside of normal working hours or at different locations than their designated base.

About You

To apply for this post, you must:

• You have an NVQ3 or equivalent, i.e. BTEC in Civil Engineering or A-Levels A-C in relevant subjects OR extensive demonstrable experience as identified below, together with a commitment to attain the essential qualifications and evidence of continued learning and development
• You have experience of accurately capturing, storing and retrieving information to meet customer and organisational needs and of interpreting and writing technical and non-technical reports and providing technical advice or drawings.
• You have experience of engaging with customers, including attending and producing materials for meetings and exhibitions and responding effectively to customer and service centre enquiries
• You can use route optimisation and tracking software to optimise resources
• You have knowledge of current highways legislation relevant to the service area, CDM regulations and of current highway design standards, construction techniques, asset management principles or maintenance standards.
• You have good verbal and written communication skills, organisational skills and the ability to prioritise work. Also good IT skills, including the ability to learn the use of service specific systems and software. You can interpret maps, plans and engineering drawings.

You must also have an understanding of, and commitment to,equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion,please contact:

Lucy Wright, Reactive Maintenance Manager

Telephone: [phone]

Email: [e-mail]

or

Lucy Angrave, Reactive Maintenance Manager

Telephone: [phone]

Email: [e-mail]

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support .

By applying for this post, you agree to our Terms and Conditions .