Technician -OT Operations

South Staffordshire Plc; Bloxwich; On-site; GBP 32,000 - 43,000; Full time

Benefits offered by this job

Family-Friendly Leave

Company Pension

Employee Assistance Programme

Cycle to Work

Career Development

Diversity & Inclusion Networks

Annual Salary Review

Job summary

South Staffordshire Plc is seeking a Technician for its Operational Technology team to support and maintain critical OT systems across sites. You will work with SCADA, PLCs, RTUs, and telemetry, carrying out maintenance, fault diagnosis and system improvements to ensure reliable water services.

You will join a team focused on safety, regulatory compliance and resilience, with opportunities to contribute to disaster recovery and cyber security practices.

Qualifications

• Experience supporting, maintaining or fault-finding industrial control, automation, telemetry or OT systems.
• Understanding of industrial control systems and associated equipment.
• Strong diagnostic and fault-finding skills across electrical, control, communications or computing technologies.
• Experience in planned and reactive maintenance environments.
• Good communication skills and ability to collaborate with technical and operational teams.
• Strong organization and meticulous record-keeping.

Responsibilities

• Maintain and support SCADA systems, PLCs, RTUs, telemetry platforms and related infrastructure.
• Execute planned and reactive maintenance to maximise system reliability and availability.
• Conduct routine health checks and assist with software, firmware and hardware updates.
• Respond to incidents, diagnose faults and support system recovery; assist with root-cause investigations.
• Support backup, recovery and resilience testing across OT systems.
• Assist with compliance, audit evidence and cyber security activities.
• Help implement, test and document system changes and upgrades; assist with commissioning.
• Collaborate with engineers, suppliers and cyber security specialists; provide technical user support.
• Maintain asset records and documentation; participate in technology refresh programmes.

Skills

Industrial control & OT systems

Diagnostics & fault-finding

Electrical, control, communications or

Education

Electrical/electronic/automation/engineering qualifications

Tools

SCADA systems

PLC

RTU

Telemetry infrastructure

Job description

We're looking for a Technician to join our Operational Technology team, helping to support and maintain the systems that underpin the delivery of safe, reliable water services across our operational sites.

As a Technician within our OT Operations team, you will provide day-to-day technical support, maintenance and fault resolution across our Operational Technology estate.

This is an exciting opportunity to work with SCADA systems, PLCs, RTUs, telemetry and communications infrastructure in a critical national infrastructure environment, where your work will have a direct impact on operational performance and customer service.

Key Responsibilities

Health, Safety & Operational Risk

• Carry out maintenance and support activities safely, following approved procedures and risk controls.
• Identify and report operational risks, hazards and safety concerns affecting OT systems.

OT Operations & Maintenance

• Support and maintain SCADA systems, PLCs, RTUs, telemetry platforms and associated infrastructure.
• Perform planned and reactive maintenance activities to maximise system reliability and availability.
• Carry out routine system health checks and assist with software, firmware and hardware updates.

Incident Response & Fault Management

• Respond to operational incidents, diagnose faults and support system recovery activities.
• Escalate complex issues where required and contribute to root cause investigations.

Resilience & Recovery

• Support backup, recovery and resilience testing activities across critical OT systems.
• Assist with disaster recovery and business continuity arrangements.

Compliance & Cyber Security

• Support compliance with regulatory, operational and cyber security standards.
• Assist with audit, assurance and evidence-gathering activities.
• Report vulnerabilities, security concerns and system risks through appropriate channels.

Change & System Improvements

• Support the implementation, testing and documentation of system changes and upgrades.
• Assist with commissioning and operational acceptance of new or modified OT systems.
• Contribute to continuous improvement initiatives that enhance system performance and reliability.

Stakeholder Support

• Work closely with operational teams, engineers, suppliers and cyber security specialists.
• Provide technical advice and support to users of Operational Technology systems.

Asset Lifecycle Management

• Maintain accurate asset records and technical documentation.
• Support technology refresh programmes and identify risks associated with ageing or unsupported equipment.

We're looking for someone with a practical, problem-solving approach and a passion for technology in operational environments.

You will ideally have:

• Experience supporting, maintaining or fault-finding industrial control, automation, telemetry or Operational Technology systems.
• An understanding of industrial control systems and associated equipment.
• Strong diagnostic and fault-finding skills across electrical, control, communications or computing technologies.
• Experience working within planned and reactive maintenance environments.
• Good communication skills and the ability to work collaboratively with technical and operational teams.
• Strong organisational skills and attention to detail when maintaining records and documentation.

Desirable Experience

It would be advantageous if you have experience with:

• SCADA, PLC, RTU or telemetry systems.
• Industrial communications and OT networking technologies.
• Backup, restoration and disaster recovery activities.
• Operational Technology cyber security principles.
• Water, utilities, manufacturing or other operationally critical environments.
• UK-NIS Regulations, CAF, IEC 62443 or other OT governance frameworks.
• Electrical, electronic, automation, instrumentation or engineering qualifications.

South Staffordshire Water, which operates across two regions as Cambridge Water and South Staffs Water is a privately-owned regulated water only company.

South Staffs Water supplies a population of nearly I.3 million. The area of supply stretches from the edge of Ashbourne in the north, to Halesowen in the south, and from Burton on Trent in the east, to Kinver in the west.

• Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer's Days
• Financial & Life Assurance: Company Pension Scheme with salary sacrifice options
• Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents
• Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers
• Professional Development: Hands-on training and ongoing career development opportunities
• Inclusion & Belonging: Active People Networks - Disability & Neurodiversity, Unity+, Women's Network, Parent & Carer Networking Group and more
• Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.

At South Staffordshire Group, inclusion matters. We have a wide range of employee networks which are employee-led communities that bring our people together, support different perspectives and create a strong sense of belonging. Our people are encouraged to get involved as members or allies.

We are committed to building a team that reflects the diversity of the communities we serve.