Technician (Networks and Connectivity)

North Tyneside Council; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local governmental body in Bristol is seeking a Technician to support their Networks and Connectivity team. The ideal candidate will provide 2nd line IT support, contribute to ongoing projects, and assist in implementing emerging technologies. Key responsibilities include resolving service requests and collaborating with stakeholders to enhance infrastructure. This role requires a proactive approach and offers opportunities for growth in a supportive environment that values diversity and inclusion.

Benefits

Diversity and inclusion initiatives

Career development opportunities

Supportive workplace environment

Qualifications

• Experience in 2nd line IT support, system monitoring, and configuration.
• Proactive approach to learning and development.

Responsibilities

• Provide 2nd line IT support and resolve service requests.
• Assist in delivering small-scale technical projects.
• Support installation and configuration of new technologies.

Skills

2nd line IT support

System monitoring

Configuration

Job description

As a Technician within the Networks and Connectivity team, you'll play an active role in supporting and contributing to a range of ongoing projects. Your hands‑on involvement will not only help drive progress but also bring fresh perspectives to how we approach and utilise technology. By sharing new ideas and exploring innovative solutions, you'll help us enhance our infrastructure, improve efficiency, and stay ahead in a rapidly evolving digital landscape.

The successful candidate will play a key role in the delivery and ongoing support of enterprise‑class networking and connectivity solutions, ensuring robust and reliable access to digital services across the borough.

They will actively contribute to the evaluation and implementation of emerging technologies, helping to shape forward‑thinking solutions that enhance user experience and drive digital transformation.

Working closely with colleagues and stakeholders, they will support the rollout of innovative infrastructure that enables seamless connectivity, empowering users to access essential digital services wherever they are.

A network technician provides 2nd line IT support and helps resolve service requests across their technical area, including system maintenance, configuration, and monitoring. They assist with the delivery of small‑scale technical projects to build experience and contribute to larger team initiatives. Their role also includes installing new technologies, producing technical documentation, and supporting continuous service improvement.

The successful candidate

In addition to supporting core networking responsibilities, the Technician will contribute to service improvement initiatives, assist with technical documentation, and support the installation and configuration of new technologies. They will also collaborate with stakeholders to ensure infrastructure solutions meet user needs and align with the council's digital transformation goals.

The ideal candidate will have experience in 2nd line IT support, system monitoring, and configuration, with a proactive approach to learning and development. While technical expertise is essential, the role also offers opportunities to grow skills in emerging technologies, project delivery, and stakeholder engagement.

Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. A place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression.

As part of our People First strategy, we are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well‑being of our employees and residents. Our goal is to foster an environment where everyone feels welcome, safe and valued.

Together, we're crafting a workplace that's built on our values and a shared commitment to making a difference. If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel.

Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance. Within North Tyneside, safeguarding is everybody's business.

Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us.

Our Carbon Net‑Zero 2030 Action Plan

In 2019, North Tyneside Council declared a climate emergency. This declaration set a target to reduce the carbon footprint of the council's operations, and the borough, by 50% by 2023 and to align to the Government's net zero target of 2050.

We recognise the significant role we can play in the borough in helping to limit climate change, but we can't do this alone; we need help from all our residents, businesses, voluntary and community sectors and of course all those who apply and work for us. Together we can make North Tyneside a sustainable place to live and work for everyone in the borough.