Technician Level 3

Telent Technology Services Limited; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology services provider is seeking a Level 3 Technician to handle maintenance activities on Station Information and Security Systems across the North East region. Responsibilities include day-to-day maintenance, system monitoring, and technical troubleshooting. The ideal candidate has experience in managing service level agreements and a full UK driving licence. Benefits include 34 days of holiday and a company pension scheme.

Benefits

34 days holiday including public holidays

Company pension scheme

Occupational health support

Discounts on Cinema, Restaurants and Shopping

Qualifications

• Proven experience with maintenance activities on communications systems.
• Ability to multitask and manage time effectively.
• Experience in SLA driven maintenance contracts.

Responsibilities

• Conduct daily reactive maintenance on SISS and Telephony systems.
• Perform planned maintenance activities as instructed by the Team Leader.
• Monitor systems remotely to identify and resolve issues.
• Test and troubleshoot equipment and infrastructure.
• Conduct technical investigations and audits.

Skills

Fault-finding skills

Knowledge of Communications systems

IT skills (laptop, Office 365)

Organisational skills

Full UK driving licence

Job description

Reporting to the Team Leader the Level 3 Technician will carry out reactive and planned preventative maintenance activities on SISS (Station Information and Security Systems) across our Train Operating Companies contracts. You will be covering mainly the North East region. SISS is essential to ensuring the travelling public are correctly informed and safe as they commute across our customer's rail networks, our maintenance service is critical to functioning of these systems.

What you’ll do:

• Daily reactive maintenance activities across SISS and Telephony systems (CCTV systems, IP Networks, Help Points, Screens, Public Address, CIS, PAVA and Wi‑Fi)
• Daily, weekly, monthly and annual planned maintenance activities as defined by the Team Leader
• Remote monitoring of all systems to identify issues and implement fixes
• Testing and fault finding on equipment, systems and associated infrastructure cabling (copper / fibre)
• Undertaking of technical investigations and audits

The successful person will have previous experience of undertaking maintenance activities, both corrective and planned, to ensure effective restoration / repair of customer systems and ensure all associated processes and reporting requirements are followed.

Key requirements:

• Knowledge of Communications systems and their applications; Ideally previous SISS
• Proven fault‑finding skills and experience including the use of suitable test equipment
• Proven IT skills (laptop, Office 365)
• Experience of working with SLA driven maintenance contracts
• Good organisational skills, including multitasking and time management
• Full UK driving licence

Benefits

• 34 days holiday, including public holidays, plus the option to buy or sell five days each year
• Commercial Vehicle
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme

What we offer:

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

Learn more about Telent:

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