Technician - Handpiece Repair

Pertemps; Northampton; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading recruitment agency is seeking a Technician for Handpiece Repair in Northampton. The successful candidate will be responsible for assessing and repairing dental handpieces while providing exceptional customer service. Essential skills include a mechanical background, attention to detail, and effective communication. A full driving licence is required. This full-time position offers a salary of £25,000 plus a 10% bonus, with immediate start available.

Qualifications

• Must have a mechanical background or strong mechanical aptitude.
• Basic IT literacy, particularly with Windows systems.
• High attention to detail and focus on quality is essential.
• Strong communication and customer service skills required.
• Commercial awareness is necessary.

Responsibilities

• Assess and repair dental handpieces to required quality standards.
• Communicate with customers regarding repair progress and costs.
• Manage daily workload efficiently to meet 24-hour turnaround.
• Participate in exhibitions and company projects as required.

Skills

Mechanical background

IT literacy with Windows systems

Attention to detail

Strong communication skills

Customer service skills

Commercial awareness

Education

GCSEs in English and Maths (or equivalent)

Job description

Job Specification: Technician – Handpiece Repair

Department: Workshop

Location: Northampton

Reports To: Workshop Manager

Start Date: Immediate Start Available

Salary: £25,000 + 10% Bonus

Role Purpose

To repair and service dental handpieces to a high standard while delivering excellent customer service throughout the repair process. The role requires effective workload management, communication with customers, and collaboration with internal teams to support a 24-hour repair turnaround commitment.

Key Responsibilities

Technical

• Assess, repair, and provide quotations for dental handpieces.
• Ensure all repairs meet required quality standards.
• Maintain accurate job sheets and documentation.
• Develop a thorough working knowledge of dental handpieces and their uses.
• Monitor and follow up on outstanding work.

Customer Service

• Communicate with customers regarding repair progress, costs, and queries.
• Liaise with internal and external stakeholders including logistics, sales, OEMs, and key accounts.
• Support occasional sales activities (training provided).

Operational

• Manage daily workload efficiently to meet the 24-hour turnaround requirement.
• Assist with booking in jobs and managing workflow.
• Be available for OEM training in the UK or internationally.
• Participate in exhibitions, events, and company projects as required.
• Perform additional duties to support wider business needs.

Person Specification

Essential Experience & Skills

• Mechanical background or strong mechanical aptitude.
• Basic IT literacy, particularly with Windows systems.
• High attention to detail and focus on quality.
• Strong communication and customer service skills.
• Commercial awareness.

Education

• GCSEs in English and Maths (or equivalent).

Other Requirements

• Full, valid driving licence.
• Willingness to undertake internal and external training.
• Ability to work effectively under time pressure.