Technician

Digital Realty Global; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading data center services provider in the United Kingdom is looking for an entry-level Team Support individual. This role involves general and customer support, hands-on assistance, and compliance documentation. The ideal candidate should have a basic understanding of IT infrastructure, strong organizational skills, and a proactive attitude. This full-time position offers opportunities for learning across various technical areas including power, cooling, and networking systems.

Qualifications

• Understanding of servers, switches, and accessories is beneficial.
• Strong organizational and customer service skills.
• Willingness to learn across technical areas.

Responsibilities

• Assist with general technical and operational tasks.
• Help provide professional customer service.
• Assist with documentation and asset tracking.
• Collaborate with senior technicians and engineers.

Skills

Some understanding of IT infrastructure components

Good organizational skills

Experience in a customer-facing role

Proactive attitude

Openness to learning

Job description

Description

This is an entry level Team Support role where you will be involved in both General Support and Customer Support / Hands‑On Assistance as well as Compliance and Documentation.

What You’ll Do

General Support

• Follow company safety policies standard operating procedures and core values at all times.
• Assist with general technical and operational tasks in the data center under supervision.
• Learn and support company tools systems and processes used in daily operations.
• Conduct regular checks of infrastructure (e.g. inspecting cable trays labeling accuracy cleanliness).
• Assist with inventory tracking of tools parts and consumables
• Maintain workspace tidiness and ensure compliance with health and safety requirements.

Customer Support & Hands‑On Assistance

• Help provide responsive professional customer service under the guidance of more experienced technicians.
• Assist with Remote Hands support for customer infrastructure such as :
• Labelling and organizing equipment and cabling.
• Basic physical installation or removal of servers switches and accessories.
• Simple maintenance tasks like rebooting systems or checking LED status indicators.
• Support equipment setup and cable management including unboxing racking and connecting devices.
• Assist in updating technical documentation and capturing installation records (e.g. port maps rack layouts).
• Help with the physical setup or removal of cabling (e.g. copper fiber patch cords) under supervision.
• Observe and assist in troubleshooting minor technical issues escalating as needed.
• Ensure proper handling storage and ESD-safe procedures for all customer and company equipment.

Compliance & Documentation

• Accurately enter updates notes and task completion details into internal ticketing or reporting systems.
• Assist with asset tracking and maintaining correct hardware inventories in the system.
• Learn about risk assessments and compliance requirements relevant to customer and operational activities.
• Participate in safety briefings and internal audits to improve data center readiness and compliance.

Team Support

• Collaborate with and support senior technicians engineers and site management in day‑to‑day operations.
• Participate in hands‑on training sessions and shadow experienced team members to build technical skills.
• Provide support during equipment deliveries audits and infrastructure changes.
• Be open to learning across various technical areas including power cooling and networking systems.
• Attend team meetings share observations and contribute to a positive and safety‑focused team culture

What You’ll Need

• Some understanding of IT infrastructure components such as servers switches and accessories.
• Good organizational skills.
• Experience in a customer‑facing or support role is beneficial especially providing professional and responsive service.
• A proactive attitude and openness to learning across technical areas like power cooling and networking.

Required Experience: IC

Key Skills: Aeronautical, Healthcare Attorney, Fitness, General Services, Account Management, Export Documentation

Employment Type: Full-Time

Experience: years

Vacancy: 1