Technical Writer - SC Cleared

Akkodis; Stevenage; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology services provider in Stevenage is seeking an experienced Technical Writer to produce high-quality documentation and manage knowledge frameworks. You will document systems, collaborate with engineering teams, and ensure compliance in technical deliverables. The ideal candidate has strong technical writing skills and experience with ServiceNow Knowledge Management. This role offers a competitive salary and hybrid working options.

Benefits

Hybrid working flexibility

Opportunities for further training and development

Qualifications

• Strong technical writing skills for both technical and non-technical audiences.
• Prior experience supporting IT or digital transformation projects is beneficial.
• Ability to standardise and simplify complex content.

Responsibilities

• Produce technical documentation, including system specifications and training material.
• Translate complex technical information into concise content.
• Establish and manage a centralised knowledge repository.
• Collaborate with Software Engineering and other teams to document processes.

Skills

Technical writing skills for technical and non-technical audiences

Exposure to ITIL-aligned environments

Knowledge of Incident, Problem, and Change processes

Hands-on experience with ServiceNow Knowledge Management

Understanding of ITIL processes

Knowledge of cloud platforms (AWS/Azure)

Tools

ServiceNow

Microsoft Office

Job description

Technical Writer - SC cleared

Akkodis are currently recruiting for an experienced Technical Writer with current security clearance. This is a unique opportunity to be at the forefront of major national initiatives, working within a high-impact, collaborative environment.

The Role

As a Technical Writer you will be responsible for producing clear, accurate, and high-quality documentation while establishing and maintaining the knowledge management framework. This role supports delivery teams, customers, and bid activities by ensuring technical, operational, and procedural information is captured, standardised, and accessible. The role combines hands‑on technical writing with ownership of knowledge management in ServiceNow, ensuring that knowledge articles, reusable assets, and lessons learned are available across ITSM and project delivery functions. Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and development.

The Responsibilities

• Produce technical documentation, including system specifications, solution designs, SOPs, release notes, and training material.
• Translate complex technical information into concise, audience‑appropriate content.
• Maintain document templates and standards to ensure practice‑wide consistency.
• Establish and manage a centralised knowledge repository.
• Work with Incident, Problem, and Change teams to ensure knowledge capture and reuse.
• Drive adoption of Knowledge‑Centred Services (KCS) practices in ServiceNow.
• Capture, curate, and share lessons learned, best practices, and reusable collateral.
• Support bid teams by providing reusable knowledge assets and documentation for tenders and RFPs.
• Assist onboarding and training through documentation and knowledge resources.
• Collaborate with Software Engineering, Cloud Ops, Business Solutions, QA, and IT Operations teams to document processes and standards.
• Partner with project managers and leads to ensure compliance and quality in deliverables.
• Contribute to quality reviews and governance boards with documentation support.

The Requirements

• Strong technical writing skills for both technical and non‑technical audiences.
• Exposure to ITIL‑aligned environments, with knowledge of Incident, Problem, and Change processes.
• Prior experience supporting IT or digital transformation projects beneficial.
• Hands‑on experience with ServiceNow Knowledge Management (setup, workflows, lifecycle management).
• Understanding of ITIL processes and their alignment with KM.
• Knowledge of cloud platforms (AWS/Azure) and enterprise IT solutions.
• Ability to standardise, simplify, and make complex content reusable across teams.

If you are looking for an exciting new opportunity to join a dynamic environment that values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.