Technical Writer

NatWest Group; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services company is seeking a Technical Writer to create and edit various technical documentation. You will work closely with engineering and product teams to ensure client needs are met. Candidates should have a background in technical writing and knowledge of API specifications, with experience using tools like JIRA and Confluence. The role is based in the City of London.

Qualifications

• Experience as a technical writer in a tech organization.
• Passion for creating user-friendly documentation.
• Solid understanding of technical concepts.

Responsibilities

• Create and edit technical API documentation.
• Collaborate with product teams to ensure accurate documentation.
• Gather information from subject matter experts.

Skills

Technical writing experience

Understanding of API specifications

Excellent command of language

Knowledge of client documentation needs

Continuous improvement mind-set

Curiosity and self-driven learning

Tools

JIRA

Confluence

Job description

Join us as a Technical Writer

The role of the technical writer is varied and requires interaction across many engineering and product teams, a typical day would include;

• Advocating for clients and end users to ensure that their needs are anticipated and can be served by Boxed documentation
• Creating, writing and editing technical API documentation as well as user manuals, software documentation, instructional guides and product guides
• Collaborating with feature teams to review and/or create draft documentation and revise existing documentation for accuracy, clarity, and adherence to industry standards
• Researching and gathering information from subject matter experts (e.g. Product Owners/Managers, architects etc), feature teams, and existing resources to ensure accuracy and comprehensiveness of documentation
• Collaborating with tech writers and content team to adhere to and maintain consistency with other Boxed content/channels
• Spending time with product owners, product managers, engineers, and architects to stay up-to-date with product updates, changes, and developments

The skills you'll need

• Experience as a technical writer in a tech organisation, preparing documentation within end to end delivery/go-to-market processes
• Passion for creating great documentation that can serve a variety of end user personas and their respective learning objectives
• Solid understanding of technical concepts such as API specifications and the ability to grasp complex ideas quickly
• Excellent command over language, grammar, and technical writing conventions to convey complex information in a clear and concise manner, including translating technical jargon into user-friendly content
• Deep understanding of client and end user documentation needs for various personas, and the ability to represent their needs to internal teams to drive quality and comprehensive documentation
• Driven to continuously improve processes and ways of working whilst also maintaining the balance of delivering against immediate objectives
• Curious and self driven to learn how products or platform capabilities work

Addition useful experience would include:

• Experience in software engineering, test engineering, dev ops favourable
• Experience of working with agile tool sets such as JIRA and confluence
• Knowledge of Financial Services as a sector and/or SAAS