Technical Writer

Fortinet; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading cybersecurity firm is seeking a Technical Writer to create and publish various types of documentation. This role requires at least 4 years of technical writing experience and a BA or BS degree, preferably in a relevant field. The ideal candidate will have proficiency in MadCap Flare and Git, and strong organizational skills to manage multiple projects. This position is based in the City of London and is part of a diverse and inclusive team committed to making a meaningful impact.

Benefits

Attractive Total Rewards package

Inclusivity and diversity practices

Qualifications

• At least 4 years’ technical writing experience.
• Strong command of standard American English grammar and usage.
• Ability to explain complex technical concepts simply.

Responsibilities

• Write and publish documentation including guides and manuals.
• Use images and diagrams to aid understanding.
• Gather feedback to improve content.

Skills

Technical Writing Experience

Agile Software Development

Communication Skills

Attention to Detail

Collaboration

User-Friendly Language

Education

BA or BS degree in communications, English, or related field

Tools

MadCap Flare

Git

Job description

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamicTechnic Writerto contribute to the success of our rapidly growing business.

As a Technical Writer, you will:

• Write and publish documentation, such as release notes, deployment guides, administration guides, quick start guides, and reference manuals.
• Use images and diagrams to supplement text and aid understanding of complex concepts.
• Provide user-friendly text for tooltips and other user interface elements.
• Receive and address feedback with the goal of filling content gaps and continually improving content.
• Contribute to a strong, nimble, positive, and effective team.

We are looking for:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• At least 4 years’ technical writing experience in Agile software development environments.
• BA or BS degree, preferably in communications, English, computer engineering, or a related field.
• Experience using MadCap Flare and Git.
• Exceptional written and verbal communication skills with a focus on clarity and accuracy.
• Strong command of standard American English grammar and usage.
• Ability to explain complex technical concepts in simple, user-friendly language.
• Strong attention to detail and commitment to high documentation standards.
• Proactive in gathering information from engineers, product managers, and other stakeholders.
• Highly organized with the ability to manage multiple projects and deadlines.
• Open to feedback and collaborative in refining content.

Why join us:

At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

We will only notify shortlisted candidates.

Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.