Technical Trainer

BlueOptima; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading tech company in London is seeking an experienced Technical Trainer to collaborate with client-facing teams and deliver tailored training sessions for B2B clients. The role involves developing comprehensive training plans, conducting in-person and virtual sessions, and ensuring users maximize product adoption. Ideal candidates will have strong communication skills and a STEM background, alongside substantial training experience.

Benefits

32 days of holidays

Work-from-Home equipment allowance

Flexible Work-from-Home - 2 days remote a week

12 Weeks Paid Maternity and Paternity Leave

Pet-friendly office

Qualifications

• Minimum of 3-4 years experience delivering technical training for B2B clients.
• Proficient in English, with outstanding written and verbal communication skills.
• Ability to manage multiple training projects simultaneously.

Responsibilities

• Develop, customize, and execute training plans for each customer.
• Facilitate onboarding and training for new users at various levels.
• Monitor and assess the onboarding process’s impact on user engagement.

Skills

Excellent Communication

Experience in Client Training

Adaptability and Cultural Awareness

Technical Training Expertise

Project Management Skills

Education

Degree in STEM fields

Tools

Familiarity with digital tools for training

Job description

Overview

We are looking for an experienced Technical Trainer to join our London office. In this role, you will collaborate with the Product Marketing Manager (PMM), Customer Success Managers (CSM) and other client-facing teams to train and onboard new users to BlueOptima’s suite of products. Reporting to the Head of Product (HOP), you will deliver impactful training sessions tailored to individual and group user needs, helping B2B enterprise clients seamlessly incorporate BlueOptima’s tools into their day-to-day operations. This role will play a vital part in driving product adoption and retention by ensuring users fully understand and benefit from BlueOptima.

Location: London | Salary: £50-70K (depending on experience)

Responsibilities

• Develop, customize, and execute a detailed training plan for each customer, ensuring sessions are aligned with user roles, organizational goals, and the specific needs of software engineering teams.
• Track and manage pre-training actions (such as user creation, access management, invitations, personalised campaigns) and post-training actions (such as monitoring user adoption and ensuring onboarding objectives are met).
• Facilitate onboarding and training for new users at various levels, including Developers, Team Leads, their leaders, and executive dashboard users.
• Train and empower internal champions within client organizations to act as product advocates, helping them build influence and encourage broader adoption of BlueOptima tools among their peers.
• Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials, to support ongoing product education.
• Conduct in-person and virtual training sessions, adapting delivery for one-on-one or group settings as required.
• Collaborate closely with PMM and CSM teams to ensure alignment of training content with product updates, customer needs, and market trends.
• Monitor and assess the onboarding process’s impact on user engagement, usage, and retention, adapting training approaches as needed to minimize user churn.
• Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data.

Qualifications

• Excellent Communication: Proficient in English, with outstanding written and verbal communication skills.
• Experience in Client Training: Minimum of 3-4 years experience delivering technical training for B2B clients in the UK, EMEA, and the USA.
• Adaptability and Cultural Awareness: High adaptability to varied training environments and user backgrounds, including non-English speakers.
• STEM Background: Degree in STEM fields, with a solid understanding of Software Development Life Cycle (SDLC).
• Technical Training Expertise: Proven experience as a technical trainer in SaaS, ideally within B2B enterprises, working with diverse user personas.
• Proficiency in Training Platforms: Familiarity with digital tools and platforms for virtual training delivery.
• Project Management Skills: Ability to manage multiple training projects simultaneously and coordinate with cross-functional teams.

Good to have

• Additional Languages: Proficiency in other languages is a plus.
• Analytical and Reporting Skills: Experience using analytics tools to measure training impact and derive insights for program improvements.
• Software Engineering Familiarity: A background in software engineering or experience working with developer-focused products.
• Experience with Learning Management Systems (LMS): Knowledge of LMS platforms to structure training modules and assessments.

Additional Information

• Why join our team? Culture and Growth: Global team with a creative, innovative and welcoming mindset.
• Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success.
• Freedom to create your own success story in a high performance environment.
• Training programs and Personal Development Plans for each employee.

Benefits

• 32 days of holidays (including bank holidays)
• Work-from-Home equipment allowance
• Flexible Work-from-Home - 2 days remote a week
• Flexible Work-from-Long-Distance - 4 weeks a year
• 12 Weeks Paid Maternity and Paternity Leave
• Pet-friendly office
• Sponsored Learning Opportunities
• Cycle-to-work scheme
• Team Socials
• Annual Leave purchase (up to 5 extra days)

Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!