Technical Team Leader

Allianz; Leeds; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading insurance provider is seeking a talented team manager to lead a claims team in Leeds. This hybrid role focuses on property damage and liability claims, emphasizing strong relationship management and technical expertise. The ideal candidate will foster continuous development in their team and maintain high standards of customer service, backed by a competitive salary and a range of flexible benefits.

Benefits

Hybrid working

Annual performance-related bonus

Contributory pension scheme

Flexible buy/sell holiday options

Up to 50% discount on insurance products

Qualifications

• Sound knowledge of claims processing
• Ability to build effective team relationships
• Good understanding of legal and regulatory frameworks

Responsibilities

• Lead and manage a team handling property damage and injury claims
• Develop team knowledge and skills according to market changes
• Ensure customer complaints are managed effectively

Skills

Technical Ability

Data Literacy

Leadership and Communication Skills

Education

A-level education or equivalent

ACII qualification (or similar)

Job description

Overview

The purpose of this role is to lead and manage a team dealing with third party property damage and bodily injury claims. You’ll have great relationship-building skills and share our passion for outstanding customer service. Your teams priority is to investigate and settle claims in line with the Company strategy, protecting indemnity spend With a focus on continuous improvement you will ensure the teams industry knowledge and skills are developed in line with the changing market and advancing technologies. The role will also ensure adherence to Company procedures and regulatory requirements and ensure a high standard of customer service.

This is a hybrid role that can be based out of our Leeds, Chelmsford, Ipswich Bournemouth and Croydon offices.

Salary Information

Pay: Circa £35,000 per year dependent on experience. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

About You

• Full line management and accountability of team of experts; ensuring continuous development of skills and knowledge in chosen specialism.
• Builds strong relationships and influence across the organisation to ensure all business plans are met.
• Is a technical subject matter expert in respective specialism, able to use knowledge and experience to guide others.
• Owns and manages business led projects ensuring team and company buy-in as well as effective delivery.
• Monitors, motivates, directs, develops and manages the performance of the team to ensure quality control, service delivery, daily resource management and cost control, and that training needs are identified and provided.
• Implements Performance Management, Salary Review and PDP processes for reporting staff.
• Devises, implements, tracks and revises short, medium and long-term plans to deliver against our priorities.
• Liaises both internally and externally building relationships with underwriters, brokers and suppliers.
• In accordance with both Company and regulatory requirements, ensures the effective management of customer complaints. Utilises Root Cause Analysis (RCA) reports to provide feedback to staff and creates action plans for improvement.
• Assumes responsibility for Performance Measurement and evaluation of Management Information.

Essential Skills

• Technical Ability – Sound knowledge of the work, creating a relationship with team built on respect.
• Data Literacy - The ability to interpret Data, Story tell through data and make data based decisions.
• Ability to understand performance over-time, identify System Conditions, remove the low level conditions and escalate more complex conditions.
• Ability to build and maintain an effective network across the business and wider industry.
• Awareness of market developments that affect own area with the ability to initiate change to compliment.
• Good leadership and communication skills.
• Able to influence change within own team and wider business.
• Good understanding of legal and regulatory frameworks.
• Responsible for the technical results within the unit of specialism.
• Sound technical understanding of the business unit being led as well as wider stakeholders.

Experience

• Ability to understand performance over-time, identify System Conditions, remove the low level conditions and escalate more complex conditions.
• Coaching – To create highly engaged, self-managing teams. Removing the fear of failure and encouraging personal mastery.
• Data Literacy – The ability to interpret data, story tell through data and make data-based decisions.
• HR / Wellbeing – Knowledge of relevant policies, deployed correctly, Emotional intelligence and effective support of their teams, creating relationships built on respect.

• Technical Ability – Expert knowledge in chosen specialism; able to guide, inform and influence others.
• Proven ability to influence and persuade; guiding customers, key stakeholders, suppliers and senior management.

Qualifications

• Ideally educated to A-level standard or equivalent.
• Have or working towards ACII qualification (or similar).

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.

Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

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If you are an at-risk candidate facing potential redeployment, please include this information in your CV.

For any inquiries or to submit your application, please contact: Ben Edwards

Closing date 16th October 2025

We reserve the right to close the advert early if we reach enough applications.

Join us - Let’s Care for Tomorrow.

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82702 | Customer Services & Claims | Professional | Non-Executive | Allianz UK | Full-Time | Permanent