Technical Systems Engineer

Emplyfy; Waterford; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual holiday

Job summary

Emplyfy in Watford, GB, seeks an experienced Technical Systems Engineer to deliver hands-on IT support, infrastructure maintenance and client-site work. You will own incidents, manage service requests, and ensure service levels are met across multiple technologies.

The role requires 5+ years in IT, Cyber Essentials/GDPR implementation, and strong MS 365, Intune, Azure and networking skills. Competitive salary and 40 days of holiday are offered.

Qualifications

• At least 5 years' IT experience in a relevant role.
• Mandatory Cyber Essentials and GDPR implementation knowledge.
• Proficient with Microsoft 365 apps and cloud services.
• Experience with Intune, RMM platforms and telephone systems.
• Strong networking skills including routers, switches, DHCP, DNS, VLANs.
• Ability to coordinate with external partners and service providers.
• Knowledge of Windows Server 2016–2022 and Group Policy.
• Azure administration and implementation experience.
• Excellent written and verbal communication; strong customer focus.

Responsibilities

• Serve as technical contact for customers and provide IT solutions.
• Attend customer premises for diagnostics, repairs and maintenance.
• Manage support cases via the Service Desk platform.
• Keep customers informed per service levels and escalate incidents.
• Review daily priorities and manage workload to action deadlines.
• Monitor customer environments to meet business requirements.
• Install, configure, test, maintain and repair hardware/software.
• Maintain up-to-date technical records and tickets.
• Handle urgent incidents on-site or remotely.

Skills

Tech support

Customer service

Microsoft 365

Intune

Azure admin

Windows Server

Networking

Service Desk

Security standards

Tools

Service Desk platform

RMM platforms

Job description

An opportunity is available for an experienced Technical Systems Engineer to join a high-tech organisation providing managed IT services to established businesses.

This is a varied, customer-focused position involving technical support, infrastructure, system maintenance and hands-on work at client locations. The successful candidate will be comfortable working across multiple technologies and taking ownership of issues through to resolution.

The Role

Serve as a technical contact for customers and provide effective solutions to their IT requirements.

Attend customer premises when required to diagnose faults, complete repairs and carry out scheduled maintenance.

Manage support cases and service requests using the company's Service Desk platform.

Keep customers informed throughout the support process in accordance with agreed service levels.

Escalate significant incidents and issues requiring Management intervention.

Review daily priorities and manage your workload to ensure required actions are completed.

Monitor the condition and performance of customer environments and ensure business requirements continue to be met.

Carry out the installation, configuration, testing, maintenance and repair of hardware and software.

Keep technical records, tickets and documentation up to date.

Take ownership of urgent and high-priority incidents, whether handled remotely or on-site.

On Offer:

Salary of £30,000 - £40,000 per year, dependent on experience.

40 days' annual paid holiday.

Applicants should have at least 5 years' experience in a relevant IT role and be confident working with:

Cyber Essentials and GDPR security standards, including implementation and configuration (mandatory).

Microsoft 365 applications and cloud services, particularly Email, SharePoint, Teams and OneDrive (mandatory).

Intune, Remote Monitoring and Management platforms and telephone systems.

Network infrastructure including routers, switches, access points, DHCP, DNS, TCP/IP, firewalls and VLANs.

External technology partners and service providers, with the ability to coordinate support where required.

IT industry standards, processes and best-practice procedures.

Windows Server 2016, 2019 and 2022, including Group Policy and security configuration.

Azure administration and implementation.

Windows 10, Windows 11 and Mac environments.

Different customer builds, imaging and deployment requirements.

Strong customer service skills together with clear written and verbal communication.

Independent technical troubleshooting and problem-solving.

Working effectively within a team while being capable of managing tasks independently.

Technical Systems Engineer Watford, HRT, GB