Technical Systems Engineer

Cisco Systems Inc; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Cisco Systems Inc is seeking a senior software architect to implement email, M365 and Google-based systems in the area of automation, AI and self-service. You will design and build high-impact, scalable solutions that connect enterprise platforms.

The role focuses on AI agent orchestration, MCP servers, secure OAuth, and full-stack development using Python, Node.js, React, with CI/CD and collaboration.

Qualifications

• Bachelor's degree plus 7 years related experience.
• Master's degree plus 4 years, or PhD plus 1 year.
• Experience with M365, Google Workspace, cloud platforms, and email tech.
• Proven full-stack software engineering with scalable web apps and APIs.
• Experience building AI-based self-service portals using RAG.
• Strong programming in Python, Node.js/TypeScript, React.
• Secure OAuth 2.0 / Entra ID authentication integration.
• Knowledge of Microsoft Purview and Defender.

Responsibilities

• Architect and develop self-service portals for Email, M365, Google ecosystems.
• Integrate AI capabilities and MCP servers for intelligent self-healing systems.
• Design and maintain secure, scalable full-stack apps with intuitive UX/UI.
• Implement robust CI/CD pipelines to automate processes.
• Collaborate with cross-functional teams to translate business requirements into technical solutions.
• Lead as senior individual contributor guiding design and best practices.

Skills

Python

FastAPI

Node.js

TypeScript

React

AI agent orchestration

RAG (Retrieval-Augmented Generation)

Model Context Protocol (MCP) servers

Cloud Platforms (Azure/GCP/AWS)

M365

Google Workspace

Microsoft Graph API

OAuth 2.0 / Entra ID

CI/CD pipelines

PowerShell / Bash

Databases: MongoDB, PostgreSQL, Oracle

Education

Bachelor's degree + 7 years of related experience

Master's degree + 4 years

PhD + 1 year

Tools

Microsoft Graph API

Google APIs

OAuth 2.0

Entra ID

REST/JDBC integrations

Job description

You will be implementing email, M365 and Google-based systems and services in the area of automation, AI and self-service, including the technical design and implementation of complex software systems, bridging the gap between operational requirements and scalable, automated solutions. By architecting high-impact self-service portals and orchestrating AI agents, you will directly reduce manual operational overhead and transform how our global workforce interacts with enterprise technology. You will play a pivotal role in creating a unified, intelligent user experience that supports our hybrid work environment.,

• Architect and develop high-impact, self-service portals and automated workflows for Email, M365, and Google ecosystems.
• Integrate AIcapabilities and Model Context Protocol (MCP) servers to provide intelligent self-healing systems.
• Design and maintain secure, scalable, full-stack applications with a focus on intuitive UX/UI.
• Implement robust CI/CD pipelines to automate engineering and operational processes.
• Collaborate with cross-functional teams to identify and eliminate manual operational bottlenecks, translating business requirements into technical solutions.
• Bachelor's degree + 7 years of related experience, or Master's + 4 years, or PhD + 1 year (or equivalent work experience).
• Knowledge in M365, Google Workspace and Cloud Platform, email technology, Microsoft Purview and Microsoft Defender.
• Proven track record in full-stack software engineering, including designing/developing scalable web applications and enterprise service APIs.
• Demonstrated experience building AI-based self-service portals utilizing Retrieval-Augmented Generation (RAG) and prompt engineering.
• Proficiency in modern programming languages and frameworks (Python/FastAPI, Node.js/TypeScript, React).
• Extensive experience integrating with enterprise platforms (Microsoft Graph API, Google API's) and implementing secure OAuth 2.0/Entra ID authentication.
• Solid understanding of database technologies, including MongoDB, PostgreSQL, Oracle, and MS SQL, with experience in API integration (REST/JDBC)., Advanced experience in AI agent orchestration and building Model Context Protocol (MCP) servers.
• Deep understanding of system architecture for highly available, distributed cloud applications.
• Proficiency in PowerShell and scripting (Bash/Shell) for automation and system integration.
• Experience acting as a senior individual contributor, guiding technical design and driving best practices.
• Familiarity with AI coding assistants (e.g., Claude Code, Cursor) and infrastructure-as-code tools.
• At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Cisco is an Affinitive Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.