Technical Support Technician

Rheinmetall Electronics UK (REUK); Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading electronics manufacturer in Newport is seeking a Technical Support Technician. This hands-on role involves repairing and retesting a diverse range of products. The ideal candidate will have experience in hardware testing, a strong understanding of technical data, and good communication skills. A dedicated commitment to quality and the ability to work independently are essential. Competitive salary and benefits provided.

Benefits

25 days holiday plus bank holidays

BUPA healthcare

Pension contributions of 6.8%

Discounted gym membership

Excellent training opportunities

Bi-monthly on-site massages

Qualifications

• Minimum 2 years’ experience in manufacture and testing of hardware products.
• Ability to analyze test results and confirm functional status.

Responsibilities

• Testing of systems and components as per guidelines.
• Disassembly, repair and reassembly of products.
• Accurate reporting of RMA status.

Skills

Experience in hardware testing

Understanding of assembly drawings

Use of test equipment

PC and MS Office skills

Tools

SAP

Job description

Overview

Rheinmetall Electronics UK (REUK) Ltd operates internationally, designing and manufacturing advanced electronics products and systems for the communications, defence, security and government services market. We are building upon commercial success and have an opportunity to join our rapidly expanding team.

The Technical Support Technician role will be responsible for repairing, reworking and retesting faults seen in current in-field products across the full range, as well as new product lines as they are delivered to end customers. You will perform a wide variety of repairs, from PCBA replacements to full product strip downs. Accurately recording all work performed through digital records to ensure future traceability. Through inbound equipment testing you will detect and record faults within returned product to enable efficient rectification and 8D reporting.

This is expected to be a hands-on technical role that supports all Vehicle Vision and Long-Range Surveillance products across the company portfolio.

Responsibilities & Tasks

• Testing of systems and components by following defined guidelines and procedures
• Disassembly, repair and reassembly of products across the company portfolio
• Detection and reporting of faults within returned assemblies
• Recalibration of camera sensors
• Rework of assemblies to bring them up to the latest revisions
• Completion of digital records and related paperwork
• Assisting in the creation of 8D and repair reports
• Accurate reporting of RMA status to enable the relaying to customers
• Assist in Offsite support if required

Skills & Experience

• Minimum 2 years’ experience of the manufacture and test of hardware products, preferably in the Military or Aerospace market
• Strong understanding of technical data such as assembly drawings and test instructions
• Ability to set up and use test equipment including: multimeters, milliohm meters and power supplies
• Able to analyse test results and compare them to predetermined pass criteria, to confirm the functional or faulty status of returned and repaired electrical assemblies, including voltage, resistance, text-based and optical visual results
• Ability to work on more than one activity, with capability to switch as required
• Strong PC and MS Office skills

Soft Skills

• Strong time management and coordination skills; able to link multiple activities and accurately define completion dates
• Clear and professional communication skills to effectively convey technical findings to a range of internal stakeholders
• Keen eye for detail to identify subtle test failures within returned assemblies

Personal Attributes

• Strong written and verbal communication skills; must be able to read and prepare documentation in English
• Be able to work with minimum supervision and use own initiative
• Strong interpersonal skills
• Ability to communicate clearly with all employees
• Excellent attention to detail
• Be able to work in a methodical and structured way
• Conscientious, and works to continually build relationships and efficient processes
• Demonstrate a flexible attitude to work
• Knowledge of SAP or similar

Full time 37.5 hrs per wk. Salary dependant on experience / qualifications.

We want REUK to be the employer you choose to build your career with. We have lots of opportunity to grow as our business continues to grow.

We are proud to be a Disability Confident employer, committed to fostering an inclusive and supportive workplace for all.

We are passionate about finding the right people to join us and we want you to be proud to work with us. Our vision is to become a recognised and respected solution provider while delivering high-technology, high reliability & high-quality products and systems.

Benefits and Engagement

• As a REUK employee we offer you: 25 Days holiday plus Bank holidays (increasing with service)
• The opportunity to work flexibly and to work your contracted hours over the week so that you can enjoy an early finish on a Friday
• 4-times Death-in-Service Benefit (after 3 months of service)
• BUPA Healthcare & Dental-Care Insurance (after successful completion of probationary period)
• Long Service Rewards
• Employer Pension contributions of 6.8%
• Salary sacrifice scheme for Cycle to Work
• Discounted Ferry Bookings
• Discounted Gym Membership
• Bi-Monthly on-site massages
• Excellent Training Opportunities
• Recommend a friend scheme
• Excellent canteen facilities with a state-of-the-art kitchen, pool table and tuck shop
• Staff social events throughout the year
• Recognition for your work

Due to our pre-employment checks, we require applicants to have lived in the UK for at least 5 years.

To apply, please send your CV to [e-mail]