Technical Support Team Leader

Langham Recruitment; Hethel; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Technical Support Team Leader to support automotive and motorsport organizations. The ideal candidate will have strong troubleshooting skills across IT, networks, and hardware, with a proactive mindset to improve systems. This role offers a salary of up to £45,000 and numerous benefits including holiday, healthcare, and professional development opportunities.

Benefits

25 days holiday plus bank holidays

Pension & healthcare

Study support and professional development

Friendly and collaborative team culture

Free on-site parking

Life Assurance

Qualifications

• Strong troubleshooting skills across IT, networks, and hardware.
• Experience solving problems in customer-facing environments.
• Evidence of leading technical initiatives.

Responsibilities

• Diagnose and resolve complex technical issues.
• Act as a subject matter expert for colleagues and customers.
• Collaborate with teams to prioritize support requests.

Skills

Cross-disciplinary troubleshooting

Customer-facing problem solving

Project ownership

Proactive mindset

Scripting/automation

Job description

Overview

Technical Support Team Leader | Wymondham | Up to £45k | Automotive Technology

Step into a high-impact technical role supporting world-leading automotive and motorsport organisations.

We're looking for a Technical Support Team Leader who thrives on solving complex problems in real time and enjoys working directly with customers. This role is ideal for someone from a field service, IT, or systems background who's confident under pressure, loves troubleshooting, and is motivated by making things work better.

What you'll be doing

• Diagnose and resolve complex technical issues across IT, networks, and hardware
• Act as a subject matter expert for colleagues and customers, providing confidence and clarity under pressure
• Collaborate with project and commercial teams to prioritise support requests effectively
• Share knowledge and mentor colleagues through hands-on troubleshooting and project support
• Introduce process improvements, automation, and documentation that make the support function smarter and more efficient

What you\'ll bring

• Strong cross-disciplinary troubleshooting skills across IT, networks, and hardware
• Experience working in customer-facing environments where you\'ve solved problems on the spot
• Evidence of project ownership, mentoring, or taking the lead on technical initiatives
• A proactive, root-cause mindset with the drive to improve systems, processes, and workflows
• Experience with scripting/automation or process optimisation would be a big advantage
• An interest in automotive, motorsport, or simulation technologies is highly desirable

Salary & Benefits

• Salary up to £45,000
• 25 days holiday plus bank holidays
• State-of-the-art facilities
• Free on-site parking
• Pension & healthcare
• Life Assurance
• Study support and professional development opportunities
• Friendly and collaborative team culture
• Additional company benefits