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Technical Support Specialist - Security Systems

Staffline Recruitment (NI) Ltd.

Craigavon

On-site

GBP 25,000 - 30,000

Full time

Today
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Job summary

A leading recruitment agency in Northern Ireland is seeking a Technical Support Specialist to provide expert remote support for fire and security systems. Ideal candidates will have a minimum of 3 years' experience in the field, excellent troubleshooting skills, and a customer-focused approach. This full-time role includes a comprehensive benefits package and opportunities for career growth within the team.

Benefits

Virtual GP access
Salary Finance scheme
Flexible benefits platform
High street discounts
Cycle-to-work scheme
Life cover
Enhanced pension contributions
Recognition awards
Comprehensive training and development

Qualifications

  • Minimum of 3 years' experience supporting fire and security systems.
  • Ability to manage workload in a fast-paced environment.
  • Strong understanding of IP/network infrastructure.

Responsibilities

  • Provide first-line technical support to customers and engineers.
  • Diagnose faults on fire and security systems using remote access tools.
  • Resolve issues where possible without field engineer attendance.

Skills

Technical troubleshooting and diagnostic skills
Excellent telephone manner
Customer-focused
Good understanding of network/IP-based systems
Job description

Location: Lurgan
Salary: £30,000 per annum
Hours: Full-time
Shift Pattern: 4 on / 4 off (two days followed by two nights - 6am-6pm / 6pm-6am)

What's in it for you

When you join Mitie, you become part of a team that values expertise, collaboration, and career growth. Our market-leading benefits package includes:

  • Virtual GP access for you and your household
  • Salary Finance scheme - access up to 50% of earned pay before payday
  • Flexible benefits platform (Choices) to purchase additional holidays, insurance, or tech
  • High street discounts via the MiDeals platform
  • Cycle-to-work scheme
  • Life cover up to 4x your salary
  • Enhanced pension contributions
  • Save-as-you-earn and Mitie Matching Share Plan (with potential free shares)
  • Recognition through our Mitie Stars awards, with monthly prizes and a £10,000 annual top prize
  • Comprehensive training and development opportunities

We also consider flexible working requests from day one of employment.

About the Role

We're recruiting for a Technical Support Specialist to join the MiTec team in Lurgan, providing expert remote support for fire and security systems.

This is not a field‑based role; it is a customer‑facing technical position that involves diagnosing and resolving issues over the phone and via remote access tools. You'll play a key part in reducing the need for engineer callouts by identifying and solving problems quickly and effectively.

Working closely with our Customer Service and Scheduling teams, you'll ensure every customer receives a prompt, professional, and high‑quality service.

Key Responsibilities
  • Provide first‑line technical support to customers and engineers by phone and email
  • Diagnose faults on fire and security systems using remote access tools
  • Resolve issues where possible without the need for engineer attendance
  • Escalate unresolved cases to field engineers or relevant teams when required
  • Record accurate information and updates for scheduling and customer teams
  • Prioritise workload to meet service level agreements and contractual deadlines
  • Deliver excellent communication and customer service at all times
  • Support the Service Scheduling Team when required
What We're Looking For
Essential Requirements
  • Minimum of 3 years' experience supporting fire and security systems (CCTV, Access Control, Intruder, Fire)
  • Strong technical troubleshooting and diagnostic skills
  • Excellent telephone manner and ability to communicate clearly with customers
  • Good understanding of network/IP‑based systems
  • Ability to manage workload in a fast‑paced environment
  • Customer‑focused, professional, and reliable team player
Desirable Experience
  • Familiarity with UDL software across Galaxy, ATS, and Intruder Alarm Panels
  • Experience with enterprise‑level CCTV systems (e.g. Cathexis)
  • Knowledge of Cash4Windows and enterprise‑level Access Control systems
  • Strong understanding of IP/network infrastructure and remote programming
Why Join Us

This role offers the opportunity to build your career in a technical support environment while helping to keep our customers' security systems running smoothly. You'll receive comprehensive training, development opportunities, and recognition as part of a nationwide leader in facilities management and technology solutions.

Interested?

Apply today to join Mitie's MiTec team and help us deliver smarter, safer security solutions.

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