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A leading recruitment agency in Northern Ireland is seeking a Technical Support Specialist to provide expert remote support for fire and security systems. Ideal candidates will have a minimum of 3 years' experience in the field, excellent troubleshooting skills, and a customer-focused approach. This full-time role includes a comprehensive benefits package and opportunities for career growth within the team.
Location: Lurgan
Salary: £30,000 per annum
Hours: Full-time
Shift Pattern: 4 on / 4 off (two days followed by two nights - 6am-6pm / 6pm-6am)
When you join Mitie, you become part of a team that values expertise, collaboration, and career growth. Our market-leading benefits package includes:
We also consider flexible working requests from day one of employment.
We're recruiting for a Technical Support Specialist to join the MiTec team in Lurgan, providing expert remote support for fire and security systems.
This is not a field‑based role; it is a customer‑facing technical position that involves diagnosing and resolving issues over the phone and via remote access tools. You'll play a key part in reducing the need for engineer callouts by identifying and solving problems quickly and effectively.
Working closely with our Customer Service and Scheduling teams, you'll ensure every customer receives a prompt, professional, and high‑quality service.
This role offers the opportunity to build your career in a technical support environment while helping to keep our customers' security systems running smoothly. You'll receive comprehensive training, development opportunities, and recognition as part of a nationwide leader in facilities management and technology solutions.
Apply today to join Mitie's MiTec team and help us deliver smarter, safer security solutions.