Technical Support Specialist

American International Group, Inc.; Leeds; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading global insurance company is seeking a detail-oriented individual for a technical role focused on system configurations that impact service quality. The position offers a salary between £40,000 and £45,000, along with opportunities to work alongside product and technical teams. Candidates should have strong Linux experience and familiarity with SIP/VOIP systems. This is a chance to make a meaningful impact in a supportive, inclusive environment.

Benefits

Competitive salary

Supportive team environment

Ongoing opportunities for growth

Great benefits and holiday allowance

Qualifications

• Strong background using Linux operating systems.
• Extensive experience with SIP/VOIP and telco systems.
• Experience working with technical teams in digital or hardware settings.

Responsibilities

• Build and manage system configurations affecting service quality.
• Collaborate with product and technical teams.
• Develop processes to reduce errors and support improvements.

Skills

Linux operating systems

SIP/VOIP systems

Troubleshooting skills

Technical project management

Job description

Why This Role is Great

• Get hands‑on with building and managing system configurations that directly affect service quality and client satisfaction
• Work alongside product and technical colleagues to understand requirements and translate them into working setups
• Help reduce errors and support improvements by building processes that are robust and repeatable
• Play a central role in keeping installations smooth and efficient while supporting colleagues across various teams
• Be part of a company that values internal knowledge sharing and encourages input on how to do things better

About You

This role will suit someone with technical curiosity and a thoughtful, process‑driven mindset. You might not come from an identical background, but if you enjoy technical environments and are confident around systems, this could be a great next step.

• Strong background using Linux operating systems (home‑lab setups a bonus)
• Extensive usage of SIP/VOIP and telco systems
• Build on your experience working with technical teams or managing configurations in a digital or hardware setting
• Develop your troubleshooting skills and play an active part in improving how things are done
• Work on projects that support both internal and customer‑facing outcomes

What’s in it for You

• A salary of £40,000 to £45,000 depending on your experience
• The chance to join a supportive, forward‑thinking team at a time of growth
• A varied and rewarding role where you can make a visible impact
• Ongoing opportunities to build your technical and process knowledge
• Great benefits and holiday allowance

Ready to Apply?

If you’re looking for a technical role where your attention to detail and collaborative mindset will be truly valued, we would love to hear from you. Please send over your CV to start the conversation.

Inclusion Matters

We and our client are committed to creating a welcoming and inclusive recruitment process. Even if you feel your experience is not a perfect match, we encourage you to apply if this opportunity excites you. Different backgrounds, perspectives and paths are welcomed and appreciated.