Technical Support Specialist

Emplyfy; Lavendon; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days holiday

Job summary

Emplyfy is seeking an experienced IT Solutions Engineer to join our international MSP. You will support customer environments, perform installations, and manage incidents across diverse client sites with a strong focus on security and reliability.

The role combines hands-on troubleshooting, infrastructure support, and proactive maintenance, offering varied daily challenges and constant opportunities to improve client environments. You will work closely with external partners and internal teams.

Qualifications

• Minimum 5 years in a similar IT position with hands-on security and system administration.
• Proven knowledge of Microsoft 365, Intune, SharePoint and Teams.
• Experience with network infrastructure, routers, switches, DNS/DHCP and firewalls.
• Comfortable working at client sites and remote support with SLA adherence.
• Strong communication, documentation, and problem-solving abilities.

Responsibilities

• Provide responsive, professional technical assistance to customers.
• Attend site visits for installations and scheduled maintenance.
• Manage incidents and service requests via the Service Desk.
• Keep clients informed through the support process and SLAs.
• Escalate high-priority issues to Management when needed.
• Prioritize workload to meet business objectives.
• Monitor systems to ensure compliance with standards.
• Install, configure, test, and repair IT hardware/software.
• Document technical activity and unresolved work clearly.
• Handle urgent incidents both remotely and on client premises.

Skills

Cyber Essentials & GDPR

Microsoft 365

Intune & RMM

Network infrastructure

Windows Server 2016-2022

Azure administration

Windows/mac environments

Customer-facing skills

Troubleshooting

Documentation

Tools

RMM tools

Job description

Are you an experienced Technical Support Specialist looking for a role where no two days are the same? Our client is an international high-tech organisation and established MSP providing technology support to a range of recognised businesses.

They are looking for a motivated IT Solutions Engineer to help maintain and support customer environments. The role combines customer interaction, technical troubleshooting, infrastructure support and practical work at client locations.

Key Areas of Responsibility

• Provide customers with responsive and professional technical assistance.

• Attend customer sites to resolve technical issues, carry out installations and complete scheduled maintenance.

• Manage incoming incidents and service requests through the company's Service Desk.

• Keep customers informed throughout the support process and work within SLA requirements.

• Identify issues requiring escalation and bring high-priority matters to Management's attention.

• Review workload and establish priorities to ensure business objectives are achieved.

• Monitor customer systems and environments, ensuring technology continues to meet required business standards.

• Install, configure, test, maintain and repair IT hardware and software.

• Record technical activity accurately and maintain documentation for unresolved work.

• Handle urgent incidents both remotely and at customer premises.

What you get:

• £30,000 - £40,000 per year, depending on experience.

• 40 days' paid holiday annually.

You should have a minimum of 5 years' experience in a similar IT position, with proven knowledge of:

• Cyber Essentials and GDPR security standards and their implementation (mandatory).

• Microsoft 365, including Email, SharePoint, Teams and OneDrive (mandatory).

• Microsoft Intune, RMM solutions and telephone platforms.

• Network infrastructure, installation and maintenance, including routers, switches, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.

• Working proactively alongside external service providers.

• Following recognised industry standards, processes and best practices.

• Windows Server 2016, 2019 and 2022, including Group Policy and security policies.

• Azure administration and implementation.

• Windows 10, Windows 11 and Mac environments.

• Client builds, imaging and system deployment.

• Strong customer-facing skills and excellent written and verbal communication.

• The ability to investigate and resolve issues independently.

• A cooperative, professional and team-focused approach.