Technical Support Specialist

Noda; Greater London; Remote; GBP 30,000 - 45,000; Full time

Benefits offered by this job

100% remote setup

Employee learning and development

Team buildings

Tech budget for home office

Paid time off

Non-toxic environment

Job summary

A leading Open Banking platform is seeking a Technical Support Specialist to work remotely from anywhere. The ideal candidate will have over 2 years of technical support experience and knowledge of HTTP and databases. They should be fluent in Russian and have B2 level English. The position involves supporting clients during integration, maintaining an integration FAQ, and ensuring the smooth operation of systems. The company offers a non-toxic environment, learning opportunities, and team-building activities.

Qualifications

• 2+ years of experience in technical support.
• Knowledge of HTTP and client-server architecture.
• Ability to investigate problems using logs.

Responsibilities

• Support clients in integration processes.
• Quality control of integrations and testing.
• Maintain integration FAQ.

Skills

Technical support experience

Knowledge of HTTP

Client-server architecture

Troubleshooting skills by logs

Knowledge of SQL/NoSQL databases

Fluent Russian

English (B2 or higher)

Tools

Postman

Kibana

.NET

Job description

Hi! We're on the lookout for a strong Technical Support Specialist to join Noda, an innovative Open Banking payments platform. If you're fueled by fintech excitement and seek a global career journey, keep reading!

What is Noda?

Noda is reshaping online payments, allowing seamless transactions from customers to merchants' bank accounts. We're seeking a talented Technical Support Specialist to be part of our dynamic team.

Your mission:

• Support for clients (companies) in the process of integration with our functionality;
• Quality control of integrations, testing;
• Maintaining an integration FAQ;
• Support for system operation;
• Assistance in the development of integration documentation.

Your skills and experience:

• 2+ years of experience in technical support;
• Knowledge of HTTP;
• Knowledge of client-server architecture;
• Ability to investigate and troubleshoot problems by logs;
• Knowledge of both SQL/NoSQL databases;
• Fluent Russian;
• English at a level B2 or higher.

Nice to have:

• Knowledge of Postman, Kibana Azure and/orMicrosoft .NET.

What we offer:

• 100% remote setup: let the world be your office - work from one of our locations or remotely. We span borders and continents, and promote the nomad lifestyle - it’s up to you to decide where you're most productive.
• Employee learning and development: we encourage you to constantly develop and grow within your field of expertise by covering the training and education fees.
• Team buildings: doesn’t matter where you work from - we’ll find a way to get the team together! Join a variety of online and offline activities, from local meet-ups to company-wide events.
• Tech: we provide or compensate all the necessary hardware and offer a budget for your home office setup.
• Paid time off: we value work-life balance and make sure you have more than enough time off to slow down and rest.
• Non-toxic environment: we love what we do, we are proud to be #nodapeople and we focus on working together to achieve our goals!

What happens once you apply:

• Your CV will undergo careful review, and we'll quickly update you on the next step in our recruitment journey.
• Get ready for an easy-going screening call with our recruiter, where you'll delve into the heart of our company, product, and team dynamics, while sharing your own experiences and aspirations.
• Should the vibe match and your expectations align, up next will be an engaging interview with our tech specialists.
• And if everything clicks, anticipate a thrilling job offer landing in your inbox soon!

We do our best to close interview rounds within 3 weeks, although sometimes it might take slightly longer. Send your application our way, we look forward to meeting you!

Seniority level

Not Applicable

Employment type

Other

Job function

Information Technology