Technical Support Specialist

Coforge; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Coforge in London, UK is seeking a Technical Support Analyst to act as the primary Desktop Engineering resource for endpoint vulnerability remediation. The role focuses on reviewing Qualys findings, prioritising fixes, and guiding remediation with End User Platform and Security teams.

The successful candidate will test and deploy updates using SCCM/MECM, develop PowerShell scripts for detection and validation, and provide 2nd line support for Windows, 365, and remote access services, while

Qualifications

• Experience in endpoint vulnerability remediation and prioritisation.
• Ability to review vulnerability findings from Qualys and other security tools.
• Proficient in PowerShell scripting for detection and remediation.
• Familiarity with Microsoft SCCM/MECM and patch deployment workflows.

Responsibilities

• Act as primary Desktop Engineering resource for vulnerability remediation activities.
• Investigate root causes of endpoint vulnerabilities and non-compliance.
• Develop remediation plans with End User Platform and Security teams.
• Test and deploy security and application updates via SCCM/MECM.
• Troubleshoot patch deployments, SCCM health issues and content distribution.
• Provide 2nd line support for Windows, Microsoft 365, and remote access services.
• Maintain remediation records, evidence, tickets and closure notes.
• Create and maintain knowledge articles and runbooks.

Skills

Vulnerability

Qualys

PowerShell

SCCM

Tools

SCCM/MECM

Job description

Work-mode: Hybrid - 3 days weekly from office

Skills: Vulnerability, Qualys, PowerShell and Microsoft SCCM/MECM

We at Coforge are looking for Technical Support Analyst in London, UK.

Scope & Description of Required Work

The requirement is for one Technical Support Analyst to provide the following services:

• Act as the primary Desktop Engineering resource for endpoint vulnerability remediation activities.
• Review, analyse and prioritise vulnerability findings from Qualys and other approved security platforms.
• Investigate root causes of endpoint vulnerabilities, failed remediation and device non-compliance.
• Agree and deliver practical remediation plans with the End User Platform and Security teams.
• Package, test and deploy security updates, application updates and configuration changes through Microsoft SCCM and related endpoint tooling.
• Develop and improve PowerShell scripts for detection, remediation and validation.
• Troubleshoot failed patch deployments, software installation failures, SCCM client health issues and content distribution problems.
• Support vulnerability remediation across physical workstations, laptops and Citrix virtual desktop environments.
• Maintain remediation records, technical evidence, ticket updates and closure notes.
• Identify recurring failure patterns and provide evidence for permanent engineering fixes.
• Provide accurate vulnerability, compliance and risk progress updates.
• Provide 2nd line support for Windows, Microsoft 365, desktop hardware, applications and remote access services.
• Build devices in line with the deployment lifecycle and asset management practices.
• Apply ITIL best practice to Incident, Request, Problem and Change management.
• Support wider Desktop Support operational priorities and queue management when required.
• Perform system administration in a Windows Active Directory environment.
• Support executive and remote users, meeting room AV technology and collaboration services when required.
• Maintain knowledge articles, remediation procedures and operational runbooks.

Deliverables & Delivery Milestones

• Completed endpoint vulnerability remediation based on approved findings and priorities.
• Tested SCCM packages, security updates, application updates and configuration changes.
• PowerShell detection, remediation and validation scripts.
• Root cause analysis and diagnostic records.
• Complete remediation evidence, ticket updates and closure notes.
• Knowledge articles, remediation procedures and operational runbooks.
• Accurate progress, compliance, risk and dependency updates.
• 2nd line incidents and requests completed to agreed SLAs and quality thresholds.
• Delivery milestones and target dates agreed during onboarding and maintained through TMHCC planning and change processes.

Acceptance Criteria

• Agreed remediation is completed in line with approved priorities, change controls and service levels.
• SCCM packages, scripts and configuration changes pass agreed testing and validation before production deployment.
• Remediation records contain technical evidence, ticket updates and closure notes suitable for audit and reporting.
• Root causes and recurring failure patterns are documented and referred for permanent engineering fixes where required.
• 2nd line incidents and requests meet agreed SLAs and quality thresholds.
• Knowledge articles, procedures and runbooks are complete, accurate and stored in the agreed location.
• Progress, risks, dependencies and blockers are reported accurately.
• Solutions comply with TMHCC security policies, procedures, controls and operational processes.
• Deliverables are accepted by the TMHCC Hiring Manager or nominated technical owner.