Technical Support Specialist

IT Works Health LTD; England; On-site; GBP 42,000 - 62,000; Full time

Job summary

IT Works Health LTD is seeking a technically strong Technical Support Specialist to join the cloud integration programme and strengthen cloud management, integration and platform architecture within a highly regulated healthcare environment.

You will ensure cloud platforms are implemented, stable, secure, scalable and effectively operated in production, working across cloud integration, platform management and architecture with the delivery team.

Qualifications

• Proven experience with cloud platforms and cloud-based applications.
• Strong understanding of cloud integration and platform management.
• Experience in production cloud environments within regulated healthcare settings.

Responsibilities

• Support the operation, management and optimisation of a cloud-based healthcare platform.
• Provide technical expertise across cloud integration and platform management.
• Bridge the gap between project delivery and ongoing platform operation.
• Support design and evolution of cloud architecture for scalability and security.
• Monitor platform performance, availability and integrations; proactively resolve issues.
• Troubleshoot complex issues across cloud infrastructure, integrations and distributed systems.
• Support cloud deployments, upgrades, releases and changes within governance processes.
• Ensure compliance with security, quality and regulatory requirements.

Skills

Cloud platforms

Cloud integration

Platform management

Troubleshooting

APIs & integrations

Security & compliance

Stakeholder communication

DevOps familiarity

Tools

CI/CD

Infrastructure as Code

Monitoring & observability

Job description

We are supporting a global healthcare and diagnostics organisation that develops and delivers advanced diagnostic technologies, laboratory solutions and digital healthcare platforms used by healthcare providers and laboratories worldwide.

About the Role

They are currently undertaking a significant cloud integration programme and are looking for a technically strong Technical Support Specialist to join their permanent team.

The delivery team is already established, so this role is specifically designed to strengthen the cloud management, integration and platform architecture capability within the organisation.

You will play a key role in ensuring the cloud platform is not only successfully implemented, but stable, secure, scalable and effectively operated once in production.

This is an opportunity for someone who enjoys working across cloud integration, platform management, technical support and architecture within a highly regulated healthcare environment.

Responsibilities

• Support the ongoing operation, management and optimisation of a cloud-based healthcare platform.
• Provide technical expertise across cloud integration and platform management.
• Work alongside the existing delivery team to bridge the gap between project delivery and ongoing platform operation.
• Support the design and evolution of cloud architecture, ensuring solutions are scalable, resilient and secure.
• Monitor platform performance, availability and integrations, proactively identifying and resolving issues.
• Troubleshoot complex technical issues across cloud infrastructure, integrations and connected applications.
• Support the implementation and management of cloud integrations between healthcare, diagnostic and laboratory systems.
• Work with development, infrastructure, security and architecture teams to resolve technical challenges.
• Contribute to technical standards, documentation, processes and operational procedures.
• Support cloud deployments, upgrades, releases and changes through appropriate governance and change-control processes.
• Ensure solutions remain aligned with internal security, quality and regulatory requirements.
• Identify opportunities to improve platform reliability, automation, performance and operational efficiency.
• Provide technical input into architectural decisions and future platform development.

Healthcare & Regulatory Environment

Given the nature of the organisation and the data and systems involved, experience working within a highly regulated environment is important.

You will need to understand the importance of:

• Data security and privacy
• Quality and compliance
• Change control
• System validation
• Auditability and documentation
• Controlled deployment and release processes
• Working with business-critical healthcare and diagnostic systems

Experience within healthcare, diagnostics, life sciences, medical technology, pharmaceuticals or another highly regulated environment would be highly advantageous.

We are looking for a technically strong individual with:

• Proven experience working with cloud platforms and cloud-based applications.
• Strong understanding of cloud integration and platform management.
• Experience supporting and maintaining production cloud environments.
• Understanding of cloud architecture, infrastructure and application integration.
• Strong troubleshooting and problem-solving capability across complex technical environments.
• Experience working with APIs, integration technologies and distributed systems.
• Ability to work across architecture, development, infrastructure and support functions.
• Strong understanding of security, resilience, scalability and availability within cloud environments.
• Experience working within a regulated or highly controlled environment.
• Excellent communication skills and the ability to work effectively with technical and non-technical stakeholders.

Experience with some of the following would be beneficial:

• Cloud architecture and infrastructure
• APIs and RESTful services
• Integration platforms and middleware
• Microservices / distributed applications
• CI/CD and DevOps
• Infrastructure as Code
• Monitoring and observability
• Identity and access management
• Networking and security
• Healthcare interoperability standards such as HL7 / FHIR
• Laboratory, diagnostic or clinical systems