Technical Support Specialist

Concentrix; Belfast; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading tech support company seeks Technical Support staff to provide enterprise-level support from Northern Ireland. This fully remote role requires candidates to handle 20-25 complex cases daily while collaborating with engineers on resolutions. Strong technical knowledge, advanced troubleshooting skills, and the ability to communicate effectively with non-technical users are essential. Candidates should have a minimum of 2 years supporting enterprise customers. Flexible working hours are required, Monday to Sunday, 6am - Midnight.

Qualifications

• Minimum 2 years of experience in supporting enterprise customers via multiple channels.
• Strong technical knowledge and understanding of web technologies.
• Ability to communicate technical knowledge to non-technical audiences.

Responsibilities

• Handle 20-25 complex enterprise customer cases daily.
• Provide device and performance support.
• Collaborate with engineers for technical resolutions.

Skills

Technical knowledge of web technologies

Advanced troubleshooting skills

Communication skills for non-technical audiences

Multitasking and prioritization skills

Critical thinking and analytical skills

Collaborative interpersonal skills

Fluency with operating systems

Education

Web based background or computer science qualifications

Tools

Microsoft Suite

Ticket management software

Job description

Overview

We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!

This is a fully remote role, however, only candidates residing in Northern Ireland can be considered, in the event you are required to come to our hub in Belfast.

The role will require you to be fully flexible Monday - Sunday 6am - Midnight.

You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with

• Device, and performance support
• Communicate troubleshooting steps effectively
• Supporting with data and user deletion requests
• Collaborate with engineers to provide tech resolutions
• End-to-end ownership of customer support requests
• Proactively gaining updates and communicating to the customer

Responsibilities

• Handle 20-25 complex enterprise customer cases daily
• Provide device and performance support
• Communicate troubleshooting steps effectively
• Collaborate with engineers to provide technical resolutions
• Maintain end-to-end ownership of customer support requests
• Proactively provide updates to customers

Requirements

• Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels
• Strong technical knowledge and practical understanding of web technologies
• Advanced troubleshooting skills
• Ability to communicate technical knowledge to non tech audience clearly
• Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software
• Structured multitasking and prioritisation skills
• Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues
• Collaborative interpersonal skills with experience working in a cross-functional team environment

Preferred Qualifications

• Web based background or computer science qualifications

Equal Opportunity

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.