Technical Support & Service Administrator - Level 1

Assa Abloy Group; Olney; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global leader in access solutions is seeking a Technical Support & Service Administrator in Olney, UK. This role involves providing support to customers, documenting technical issues, and fostering customer service excellence. Ideal candidates should have experience in technical support, effective communication skills, and the ability to manage workloads efficiently. Enjoy a collaborative culture with great opportunities for career growth and numerous employee benefits.

Benefits

25 paid holidays a year plus bank holidays

Pension scheme with employer contributions

Life assurance

Employee Referral Scheme

Family Brand Discount

Free Eye Care Voucher

Cycle2work Scheme

Qualifications

• Some level of experience in a similar technical support role with a focus on end-user interactions.
• Good oral and written communication skills.
• Flexibility and adaptability in tackling new tasks.
• Ability to proactively manage and document own workload.

Responsibilities

• Providing prompt 1st and 2nd line telephone and email support.
• Investigating faults and technical issues.
• Setting up test systems to mimic customer faults.
• General administration within the customer services department.

Skills

Experience in technical support role

Good communication skills

Flexibility and adaptability

Ability to manage workload

Job description

Do you have the technical skills and problem-solving ability to support our internal and end users, and drive technical support excellence across our growing team? Join Traka EMEIA’s Technical Support team, part of the ASSA ABLOY Group, in Olney, and enjoy a collaborative culture that empowers you to build a career you can be proud of.

Technical Support & Service Administrator

Reporting to the Technical Team Lead for EMEIA, you will be responsible for providing support to our EMEIA customers and distributors, via phone and email. You will contribute to the overall effectiveness of the technical support team by fostering customer service excellence and ensuring resolution of any technical issues.

You would also be responsible for:

• Providing prompt 1st and 2nd line telephone and email support dealing with our EMEIA customers and distributors.
• Investigating faults and technical issues, documenting, and following up to closure.
• Setting up test systems to mimic customer faults.
• Working with KeyPER EMEIA 3rd level support to provide resolution to customer’s deeper issues.
• General administration within the customer services department including inbox monitoring and creation of tickets, quotations and invoicing along with any other general admin functions from time to time.

The skills and experience you need

We are looking for someone who has:

• Some level of experience in a similar technical support role with a focus on end‑user interactions.
• Good oral and written communication skills.
• Flexibility and adaptability in tackling new tasks, and ability to work with initiative.
• Ability to proactively manage and document own workload with the ability to prioritize workloads and tasks.

What we offer

We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us.

Here is what we have to offer:

• 25 paid holidays a year plus bank holiday’s, increasing to 28 following 5 years of service
• Ex‑gratia day for Christmas Eve
• Day off for your Birthday - FROM 2026
• Pension; 5% employee & 5% employer. Auto‑enrolment after 3 months
• Life assurance 3 x basic salary; after qualifying time with Company
• Employee Referral Scheme
• ASSA ABLOY Family Brand Discount (Yale)
• Free Specsavers Eye Care Voucher
• Access to Employee Care Scheme and Benefits Platform
• Cycle2work Scheme
• Length of Service Recognition

We review applications regularly, so don’t wait!

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. To make sure your personal data is safe, we do not look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde at [e-mail].

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

#LI-WGIE