Technical Support Officer, Built & Natural Environment Team

Wealden; United Kingdom; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Competitive salary

Job summary

Wealden District Council is seeking a Technical Support Officer for the Built & Natural Environment Team. The role focuses on central coordination and administrative support to deliver specialist functions, with strong ICT skills and customer service.

Hybrid working is available, and there is a friendly, supportive team and opportunities for development. The successful candidate will bring experience in administrative/technical support within a team, with an understanding of local government

Qualifications

• Experience providing administrative and technical support within a team.
• Able to deal confidently with customers and the public.
• Understanding of performance monitoring and local authority processes.
• Strong communication and customer service skills; good ICT skills in Microsoft Office.

Responsibilities

• Provide technical and administrative support to built and natural environment specialists.
• Coordinate and support the team to deliver planning case work efficiently.

Skills

Administrative support

Customer service

Microsoft Office

Data entry

Planning knowledge

Tools

Microsoft Office

Office 365

Job description

Technical Support Officer, Built & Natural Environment Team

This vacancy may close early due to high volumes of applications.

Are you a highly organised person who takes pride in providing administrative support that keeps complex planning and development work moving forward?

Who are we looking for?

The Development Management Team are responsible for the Council’s role as local planning authority, specifically that in relation to planning application, enforcement and related matters. This role is to provide technical and administrative support to our built and natural environment specialists. Amongst other work, those specialist officers help with the progress of planning case work relating to a range of issues, including but not limited to flooding, heritage, trees and ecology. Supporting the team contributes to an overall effective and efficient delivery of the Council’s development management function.

What will the role involve?

The role is a central coordination and administrative support position that enables the team to deliver its specialist built and natural environment functions efficiently and effectively.

What skills, knowledge and abilities do you require for the role?

The successful candidate will have experience providing administrative and technical support within a team environment, ideally with some exposure to planning, local government, or built and natural environment matters. They will be confident in dealing with customers and members of the public and have an understanding of performance monitoring and local authority processes.

The role requires a self-motivated and organised individual who can manage their own workload while working effectively as part of a team. Strong communication and customer service skills are essential, alongside good ICT skills, particularly in Microsoft Office applications.

A friendly, approachable manner and a willingness to support colleagues and contribute to team objectives areimportant.

What do we offer?

• Competitive salary & pension scheme.
• Incremental progression subject to satisfactory performance.
• A friendly, supportive team.
• Opportunities for continuing professional development.
• Hybrid working.

Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

We are committed to maintaining a diverse workforce and an inclusive work environment. We value the differences that people bring from all backgrounds and communities, and all applications will be treated on merit.

We are proud to be a Disability Confident Employer. At Wealden District Council, we are committed to fair, accessible recruitment and supporting colleagues with the adjustments they need to thrive. Disabled applicants who meet the essential criteria are guaranteed an interview. Join a workplace that values inclusion, wellbeing and equal opportunity.

Ethical Use of AI in Applications

We welcome innovation and do not automatically exclude candidates who use AI tools during the application process. However, we assess each application to ensure the candidate genuinely understands the role and its requirements.

AI may be used ethically and responsibly, provided it supports, rather than compromises our core values of integrity, transparency, and fairness. During assessments and interviews, candidates must present their own skills and experience without assistance from others, external resources, or AI, unless explicitly instructed otherwise.