Technical Support Officer

Brackenberry; Oakham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local authority partner in Oakham seeks a Technical Support Officer to create and maintain effective administrative processes for the Family Hub project. This role is critical for ensuring the Local Authority is prepared for the launch by April 2026. Successful candidates should have extensive experience in administrative support and system setup, a full UK driving licence, and familiarity with data reporting. Immediate availability is essential for this 6.5-month position.

Qualifications

• Significant experience working in a fast‑paced administrative or clerical support role.
• Demonstrated experience in successfully setting up new administrative systems, processes, and workflows from scratch.
• Experience in tracking, collating, and managing complex information and data sets accurately.

Responsibilities

• Design and document administrative systems for the Family Hub offer.
• Ensure systems remain current and efficient during development.
• Generate reports on project progress and outcomes.

Skills

Experience in administrative support

Ability to set up administrative systems

Data management and reporting skills

Proficient in using CRM or equivalent software

Full UK driving licence

Job description

We are working closely alongside with a local authority in Rutland to assist with the appointment of a Technical Support Officer on a 6.5‑month contract, highly likely to be extended at client’s discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £13.69 – £17.72 per hour

Summary

The Technical Support Officer will play a crucial role in the development phase of the new Best Start In Life Family Hub offer. The primary focus of this role is to establish and maintain robust, simple, and elegant administrative processes and data tracking systems, ensuring the Local Authority is fully prepared for the launch of the Family Hub offer in Rutland by April 2026.

Responsibilities

• Design, set up, and document elegant and simple administrative and clerical systems and processes required for the future operational delivery of the Family Hub offer.
• Ensure all established systems and processes remain current, efficient, and accessible throughout the development phase.
• Utilise data reporting systems to generate accurate and timely reports on project progress, outcomes, and resource allocation for the Programme Manager and relevant stakeholders.
• Assist with administrative tasks related to internal and external communications, including drafting correspondence and managing distribution lists.
• Organise, schedule, and provide administrative support for project meetings, which may include preparing agendas and circulating minutes.

Essentials

• Significant experience working in a fast‑paced administrative or clerical support role.
• Demonstrated experience in successfully setting up new administrative systems, processes, and workflows from scratch.
• Experience in tracking, collating, and managing complex information and data sets accurately.
• Experienced in using and extracting data from data reporting systems (e.g., databases, CRM, or equivalent software).
• A full UK driving licence.

Please note

• You should be available to work immediately or at short notice.
• You should have right to work in the U.K.
• This role requires an Enhanced DBS.

We are committed to equality in the workplace and are an equal opportunity employer.