Technical Support Officer

Brackenberry Limited; Oakham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local authority partner is seeking a Technical Support Officer for a 6.5-month contract in Oakham, UK, with a focus on developing administrative processes and data tracking systems for the new Family Hub offer. The position demands strong administrative skills, experience in setting up systems from scratch, and a full UK driving license. You will support project management and ensure efficient operations leading up to the offer's launch in April 2026.

Qualifications

• Significant experience working in a fast-paced administrative or clerical support role.
• Demonstrated experience in successfully setting up new administrative systems, processes, and workflows from scratch.
• Experience in tracking, collating, and managing complex information and data sets accurately.

Responsibilities

• Design, set up, and document elegant and simple administrative and clerical systems.
• Ensure all established systems remain current and efficient.
• Utilise data reporting systems to generate accurate reports on project progress.
• Assist with administrative tasks related to internal and external communications.
• Organise, schedule, and provide support for project meetings.

Skills

Fast-paced administrative support experience

Setting up administrative systems

Data management

Using data reporting systems

Full UK driving license

Job description

We are working closely alongside with a local authority in Rutland to assist with the appointment of a Technical Support Officer on a 6.5-months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration., The Technical Support Officer will play a crucial role in the development phase of the new Best Start In Life Family Hub offer. The primary focus of this role is to establish and maintain robust, simple, and elegant administrative processes and data tracking systems, ensuring the Local Authority is fully prepared for the launch of the Family Hub offer in Rutland by April 2026. This is a vital position, working closely with a small project group to support the Best Start in Life Programme Manager and a friendly, dynamic team committed to supporting the residents of Rutland.,

• Design, set up, and document elegant and simple administrative and clerical systems and processes required for the future operational delivery of the Family Hub offer.
• Ensure all established systems and processes remain current, efficient, and accessible throughout the development phase.
• Utilise data reporting systems to generate accurate and timely reports on project progress, outcomes, and resource allocation for the Programme Manager and relevant stakeholders.
• Assist with administrative tasks related to internal and external communications, including drafting correspondence and managing distribution lists.
• Organise, schedule, and provide administrative support for project meetings, which may include preparing agendas and circulating minutes.
  Significant experience working in a fast-paced administrative or clerical support role.
• Demonstrated experience in successfully setting up new administrative systems, processes, and workflows from scratch.
• Experience in tracking, collating, and managing complex information and data sets accurately.
• Experienced in using and extracting data from data reporting systems (e.g., databases, CRM, or equivalent software).
• A full UK driving license