Technical Support Officer

Hoople Group; Hereford; On-site; GBP 25,000 - 29,000; Full time

Job summary

A local council is seeking a Technical Support Officer to provide essential technical support for planning services. This fixed-term role includes key responsibilities like validating planning applications and supporting service improvements. Candidates should be enthusiastic and motivated. Benefits include a competitive salary, flexible working options, and generous leave entitlement.

Benefits

Pension Scheme

Generous Annual Leave

Flexible working options

Employee Assistance Programme

Payment of professional memberships

Pick your perks scheme

Qualifications

• Well-motivated and enthusiastic individual.
• Ability to deal with validation and processing of planning applications.
• Understanding of Town and Country Planning Legislation.

Responsibilities

• Provide technical support for the service area.
• Support the transformational change within the service.
• Assist in the validation and processing of planning applications.

Job description

Job Title: Technical Support Officer

Hours: 37

Salary: HC05 £25,989 - £28,142 per annum

Contract: Fixed Term 12 months

Contract end: 30/11/2026

Closing date: 10/11/2025

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The Role

Are you interested in and providing support to help Herefordshire achieve its growth aspirations? We are an ambitious unitary council with our planning and building control service taking centre stage in promoting the council’s spatial priorities for growth. We are making significant investment in our systems and processes and have recently won a national award. An exciting 12-month fixed term opportunity has arisen for a technical officer to work as part of the Technical Support Team for Planning Services. The role involves providing technical support for the service area and we are seeking well‑motivated and enthusiastic individuals to join us. You will play a key role in dealing with the validation and processing of planning and associated applications in line with Town and Country Planning Legislation and audited procedures, as well as supporting the transformational change within the service. If you would like to become part of a friendly and supportive environment that supports these ambitions then we would like to hear from you.

Benefits Of Working For Herefordshire Council

A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:

• Pension Scheme Enrolment in the Local Government (LGPS)
• Generous Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum
• Flexible working: flexi‑time, job‑share, part‑time hours and, in some instances, home working
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
• Those who indicate in their supporting statement that they serve in the Armed Forces, whether Regular or Reserve, those who have served in the past, or their families. This is part of our pledge to support the Armed Forces Covenant;
• Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

Please refer to the Job Description and Person Specification for more details of this role.

To apply, please submit your CV and complete the supporting statement within the application form, referring to the job description & person specification, detailing how you meet the specific requirements of the role.

Please note that the council is currently unable to offer visa sponsorship for this role. Prospective candidates that require sponsorship to work in the UK should not apply for these roles. We appreciate your interest in Herefordshire Council and would encourage you to consider other opportunities with us that may be open to sponsorship.

About You

About Us

The Council Plan Sets Out How We Will Make Our Contribution To Achieving a Better And More Successful Herefordshire, Please See The Link Below To Find Out More

Herefordshire Council Plan 2024‑28