Technical Support Officer

Herefordshire Council; Hereford; On-site; GBP 25,000 - 28,000; Full time

Job summary

A local government authority in Herefordshire seeks a Technical Support Officer to join their team. This role involves customer support, legal administration, and license management. Ideal candidates possess GCSEs including Maths and English and must demonstrate organizational skills. Full training is provided, and flexible working arrangements are available. The position offers a competitive salary and various employee benefits.

Benefits

Generous Annual Leave

Flexible working hours

Employee Assistance Programme

Pension Scheme

Payment of professional membership fees

Access to retail and health benefits

Qualifications

• Strong customer focus with excellent engagement skills.
• Competent in using information technology systems.
• Ability to work with confidential and sensitive information.

Responsibilities

• Issue reminders for annual licence fees and match payments.
• Assist with legal administration and produce necessary documents.
• Cover office duties on a rota basis including handling post and petty cash.

Skills

Customer service skills

Attention to detail

Organizational skills

IT proficiency

Education

5 GCSE’s grades A – C including Maths and English

Tools

Civica database system

Job description

About The Role
Role: Technical Support Officer
Contract: Fixed term
Contract end: Please see below
Salary: £25,183 to £27,269 pro rata

Hours: The following work patterns are available, please specify in your application, which option you would like to be considered for:

• 37 hours per week until 31/03/2026, please note this will reduce to 16hours per week from 01/04/2026 until 30/09/2026
• 21 Hours, approximately 4 hours per day until 31/03/2026
• 16 Hours – working days Thursday and Friday until 30/09/2026

Location: Plough Lane, Hereford and Hybrid/Remote
Closing Date: 7 August 2025

The Role

We are looking for an enthusiastic and customer focused individual to join Environmental Health and Trading Standards within our friendly Technical Support team, who will be committed to providing the highest levels of customer care and service delivery.
You will issue reminders for annual licence fees which are due, match payments received and chase outstanding payments. You will administer and issue a wide range of licences within strict timescales while adhering to legislative and policy requirements, so accuracy and attention to detail will be essential skills for this role.
We deal with a high number of complaints / requests for assistance via email and over the phone, so you will have excellent customer service skills and be able to confidently engage with and advise members of the public and businesses in Herefordshire on all aspects of Environmental Health and Trading Standing in accordance with established procedures.
You will assist with the legal administration, producing summons, Single Justice Notices and collating bundles for court.
You will be required to cover the office on a rota basis (1 to 2 days per week) issuing petty cash, secure stationery, processing incoming and outgoing post.
You will be competent in the use of Information Technology systems and hold an ECDL or equivalent qualification, previous experience of working with databases will be essential for this role, as most of your work activities will be actioned via our civica database system.
You must have 5 GCSE’s grades A – C or equivalent including Maths and English and have good numerical and analytical skills.
We are looking for someone who has exceptional organisational skills, is dependable and able to work with confidential and sensitive information.
No previous experience is required as full training will be provided.
To arrange an informal discussion about the role with Liz Fletcher, Team Leader please contact: [e-mail]

Benefits of working for Herefordshire Council:
A competitive salary, generous holiday entitlement, and access to our contributory pension andstaff benefits scheme, which includes:

• PensionScheme Enrolment in the Local Government (LGPS)
• Generous Annual Leave:31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum
• Flexible working:flexi-time, job-share, part-time hours and, in some instances, home working
• Employee Assistance Programme:24/7 access to support and counselling
• Payment ofprofessional membership fees
• Pick your perks– our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
• Those who indicate in their supported statement that they serve in the Armed Forces, whether Regular or Reserve, those who have served in the past, or their families. This is part of our pledge to support the Armed Forces Covenant;
• Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supportingyoung people leaving our care.

Please refer to the Job Description and Person Specification for more details of this role.

To apply, please submit your CV and complete thesupporting statement within the application form, referring to the job description & person specification, detailing how you meet the specific requirements of the role.

About The Company

The Council plan sets out how we will make our contribution to achieving a better and more successful Herefordshire, please see the link below to find out more:
Herefordshire Council Plan 2024-28