Technical Support Officer

Derby City Council; East Midlands; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A local government authority is seeking two Technical Support Officers in Derby to manage compliance and data for the property portfolio. Candidates should have strong financial and data analysis skills, excellent communication, and good IT proficiency. This position offers a supportive team environment and opportunities for professional development. Flexible working and a comprehensive benefits package are also included.

Benefits

Flexible work/life balance scheme

Hybrid working

Continued professional development opportunities

27 days annual leave

Local Government Pension Scheme

Employee Assistance Programmes

Qualifications

• Experience of financial tasks and analysis.
• Experience of data analysis.
• Strong interpersonal and communication skills.
• Good level of IT usage (such as Microsoft 365).
• High degree of professionalism and confidentiality.

Responsibilities

• Support in the coordination of compliance and data management.
• Provide support to Finance Officer with invoice processing.
• Assist in maintaining databases for monitoring information.
• Provide technical and data support for property management.
• Analyze and interpret data, producing reports when requested.

Skills

Financial analysis

Data analysis

Interpersonal and communication skills

Organisational skills

Microsoft 365 proficiency

Time management

Job description

Job description

Directorate : Chief Executives Hours : 37 hours a week, Monday-Friday 9:00-17:00

Contract Type : Permanent

Location : Council House, Derby Due to internal growth, we’re looking for two highly motivated, pro‑active and organised Technical Support Officers to join our fantastic team based in Derby City Centre. The Property and Consultancy Services department plays a key role in our organisation, by providing compliance, maintenance, and capital project services on the Council’s vast and diverse property portfolio. As a Technical Support Officer, you’d be joining a supportive team that will value you and help you to develop your skills and knowledge of working within a busy Property services environment. If you’ve got exceptional people skills, enjoy working collaboratively in a face‑paced environment, and have the desire to develop, this opportunity may be the perfect next step in your career.

Who We Are

Here at Derby City Council, we’re dedicated to delivering nearly 250 first‑class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities.

What We Offer

You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you’ll also receive :

• Flexible work / life balance scheme
• Hybrid working
• Modern office environment
• Continued professional development opportunities & career conversations
• 27 days annual leave (rising to 32 days after 5 years’ service), plus bank holidays
• Local Government Pension Scheme
• Team Derby Rewards – retail and leisure discounts
• Tusker Car Benefit Scheme
• Cycle2Work Scheme & free cycle training
• Employee Assistance Programmes & Support
• Access to a Wellbeing timetable
• Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network
• Support for colleagues who are carers

Responsibilities

• Support in the coordination of the successful compliance, assurance, and data management of our Council’s property portfolio.
• Provide support to the Finance Officer including logging and processing invoices, tracking income and expenditure, inputting data into financial systems, running and analysing reports, monitor budgets, income and expenditure.
• Assist and maintain various databases and systems for monitoring information
• Provide technical and data support related to the effective management of property data
• Analyse and interpret data, producing reports / drawings as requested
• Collate and analyse data on KPIs
• Contribute towards the effective management of projects, providing technical support and data management assistance to Project Managers and other staff
• Assist the Project Officer in ensuring projects follow the corporate project management methodology and that necessary project documentation is present
• Raise servicing orders and schedules for schools and corporate buildings on the Property Asset Management database and issue to contractors, ensuring statutory requirements are met.
• Support the Data Manager in carrying out audits of the Property Asset Management database.
• Deal competently with internal and external enquiries and provide advice and assistance appropriate to the nature of the request.
• Maintain and update an effective SharePoint filing system.
• Assist and participate in the development and implementation of improved processes or procedures to help improve the outputs and efficiencies of the Property and Consultancy Service

About You

• Experience of financial tasks and analysis
• Experience of data analysis
• Ability to use initiative and to have a pro‑active approach
• Strong interpersonal and communication skills
• Great organisational skills with good attention to detail
• Good level of IT usage (such as Microsoft 365)
• Excellent time management skills, being able to prioritise and meet multiple deadlines.
• High degree of professionalism, inclusivity, and confidentiality

Next Steps

If you would like to apply for this vacancy, please submit an