Technical Support Officer

Essex County Council; Basildon; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A local council in the UK is seeking a Technical Support Officer for Development Management. The role requires onsite presence 1-2 days a week and involves data management, communication with the public, and document management. Prior experience in a similar support role and proficiency in ICT tools like Idox and Civica are essential. Competitive hourly rate and temporary contract.

Qualifications

• Experience in a support role in Development Management or Building Control.
• Good verbal and written communication skills.
• Self-motivated and able to work in a team.

Responsibilities

• Manage and process planning applications and appeal data.
• Serve as a point of contact for public inquiries via phone and email.
• Create and maintain digital filing systems.

Skills

Communication skills

Attention to detail

ICT skills

Teamwork

Tools

Idox

Civica

Microsoft Outlook

Microsoft Word

Microsoft Excel

Adobe

Job description

Technical Support Officer

Maldon District Council

Temporary, Full Time

£25.00 per hour (umbrella)

Location: Maldon

Closing Date: 11th November 2025

Essex County Council (ECC) are delighted to be supporting Maldon District Council to recruit a temporary Technical Support Officer for Development Management for an initial 3-month temporary contract.

Please note that this role requires onsite presence for 1-2 days a week at the Council Offices.

Why Maldon?

Maldon District is a unique place to both work and live; a combination of a coastal location and easy access to London presents the best of both worlds to those seeking a real work life balance. The district offers a wide range of properties from period country cottages through to brand new executive homes.

The Opportunity

To assist in providing an efficient and effective service delivery to users of the Development Management service and the public.

Key Responsibilities

• Application and data management: Receive, process, and input data from planning applications and appeal cases into relevant systems. Maintain and update databases to ensure information is accurate and current.
• Communication and liaison: Serve as a point of contact for the public, agents, and internal departments, responding to queries via phone and email.
• Document and file management: Create and maintain digital filing systems. Send templated letters, reports, and other documents.

The Experience you will bring

• Previous experience of working in a support role in Development Management and/or Building Control
• Knowledge and experience with Idox and Civica systems
• ICT skills including use of Microsoft Outlook, Word & Excel and Adobe
• Good verbal and written communication skills
• Attention to detail
• Able to prioritise and manage time
• Self‑motivated and able to work in a team in a hybrid environment

Desirable requirements

• Previously worked in other departments (other than DM/BC) in a local authority

Maldon District Council are proud to be a disability confident Leader. We’re committed to interview all disabled applicants if they meet the minimum requirements of the job. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. Please speak to our Recruiters if you require any reasonable adjustments during the process.

If you have queries on this role or require anything further, please [e-mail]