Technical Support Manager Job Details | Schindler Group

Schindler Group; Addlestone; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading elevator and escalator solutions provider in Addlestone is seeking a Technical Support Manager. This role demands extensive travel and provides critical technical support within EI and MOD environments. The ideal candidate will have strong expertise in fault diagnosis and customer-focused service, contributing to innovative solutions. Join us to enhance urban mobility and sustainability while developing a fulfilling career.

Benefits

Support for professional development

Inclusive and diverse culture

Purpose-driven organization

Qualifications

• Extensive knowledge of Schindler and 3rd party products.
• Willing to travel extensively and work away from home.
• Certified Schindler Master Instructor preferred.

Responsibilities

• Provide expert support for technical projects in EI/MOD.
• Conduct on-site evaluations and technical assessments.
• Lead reliability initiatives across branch management.

Skills

Expertise in EI/MOD environments

Fault finding and diagnosis

Strong communication skills

Customer-focused

Education

NVQ4 qualification

Certified in Schindler technical disciplines

Tools

Safety SIS systems

Technical report writing

Job description

Location: Addlestone, England, United Kingdom • Job ID: 84212

Overview

We Elevate... Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Technical Support Manager

Your main responsibilities

Are you passionate about providing top-notch technical support and eager to make a difference in the lift and escalator industry? Join us at Schindler as an EI Technical Support Manager, where you'll play a crucial role in delivering exceptional service.

As the EI Technical Support Manager, you will be the go-to expert for our branches, offering comprehensive technical support in the areas of EI and MOD. Your expertise will be vital in assisting installations and service leaders with complex projects, as well as developing technical training for both group and local products.

• Focus on leading portfolio reliability initiatives, through collaborative branch management support
• Provide expert technical support to the sales force and service leaders during complex EI and MOD projects
• Support the sales force and service leaders in discussions with the customer (from a technical point of view)
• Conduct on-site measurements and evaluate specifications for intricate tenders and contracts
• Liaise with MDCs to ensure seamless information flow and facilitate successful offers
• Feed the Training Control System with inputs to monitor the Annual Plan and perform analysis of the effectiveness of the technical training
• Participate in 0-series field installations, and evaluate the provided processes, tools, etc
• Support Group-run reliability projects and assist branches in optimising top ten and sick units’ processes
• Address complex issues with Area Technicians, providing feedback to the Group
• Intervene on-site for technical issues that require specialised attention

What you bring

Personal Qualities:

• A recognised expert with a structured approach to work
• Decisive, persistent, and self-confident
• Skilled in communication and coaching, with strong team and networking capabilities
• Customer-focused, a safety role model, and a quality champion

Experience and Qualifications

• Extensive knowledge of Schindler and 3rd party products and services, particularly lifts and escalators
• Expertise in EI/MOD environments and third-party equipment
• Proficient in fault finding, diagnosis, and technical report writing
• Certified in Schindler technical disciplines, preferably a Schindler Master Instructor
• NVQ4 qualification is desirable
• Familiarity with safety SIS systems and processes, with NGFE training for safety assessments
• Willing to travel extensively and work away from home, often at short notice
• Willingness to undertake international travel for training courses

If you are ready to take on a challenging role and represent Schindler's values, we invite you to apply for this exciting opportunity.

What’s in it for you?

• Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
• Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
• Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join Team Schindler! Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.