Technical Support Manager: AI-Driven, Scale-Ready Leader

Elliptic; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading blockchain technology company in Greater London is looking for a Technical Customer Support Manager to lead and expand their global support team. The role involves managing daily queries, optimizing workflows, and implementing automation to enhance customer experiences. Ideal candidates will have experience in tech support, a passion for crypto, and strong leadership abilities. This position offers a dynamic work environment and plenty of opportunities for professional growth within the thriving blockchain sector.

Benefits

Share Options

Holiday - 25 days + public holidays

Enjoy your birthday off work

Hybrid working

Private Health Insurance

Work Pension Scheme

Quarterly off-sites

Personal training budget

Home office allowance

Enhanced parental leave

Qualifications

• Experience in the B2B SaaS space or a complex technical market.
• Demonstrable interest in crypto and blockchain.
• Managed a small team in the past.

Responsibilities

• Act as a player-coach while managing the team.
• Triage and prioritize inbound tickets for efficiency.
• Optimize Customer Support workflows for improvements.

Skills

Customer Support

Team Management

Problem Solving

Communication

Learning Agility

Tools

Zendesk

Intercom

Job description

A leading blockchain technology company in Greater London is looking for a Technical Customer Support Manager to lead and expand their global support team. The role involves managing daily queries, optimizing workflows, and implementing automation to enhance customer experiences. Ideal candidates will have experience in tech support, a passion for crypto, and strong leadership abilities. This position offers a dynamic work environment and plenty of opportunities for professional growth within the thriving blockchain sector.