Technical Support Manager

City Facilities Management Holdings Ltd; Morley; On-site; GBP 30,000; Full time

Job summary

A leading facilities management company is seeking a Technical Support Manager to lead a team providing first-line support for security systems, including CCTV. The role involves ensuring smooth operations, supporting management with insights, and liaising with stakeholders. Ideal candidates will have experience in IT or security, strong communication skills, and the ability to manage tasks effectively.

Qualifications

• Previous experience managing or mentoring a small team.
• Background in CCTV, security, or IT systems.
• Strong organisational and problem-solving skills with excellent attention to detail.
• Confident communicator with the ability to build strong relationships.

Responsibilities

• Lead and support a small technical team providing first-line assistance.
• Oversee daily workload, delegate tasks, and resolve support requests.
• Provide first-level technical support for IP-based security systems.
• Maintain and update front-end software and user configurations.
• Liaise with software vendors and escalate issues as needed.

Skills

Team management

CCTV systems

Problem-solving skills

Communication skills

Microsoft Office

Networking principles

Job description

Technical Support Manager

Vacancy Salary £30,000.00 Vacancy Location Morley - Leeds

This is a , Permanent vacancy that will close in 23 days at 23 : 59 GMT.

The Vacancy

Department: Service Desk

Job Title: TechnicalSupportManager

Location: Glasgow

Responsible To: Technical Operations Manager

Overview :

We’re looking for a motivated and technically minded Security Systems Support Team Leader to manage a small team providing first-line support across a major UK retailer’s national CCTV and security platforms. This role combines hands‑on technical support with leadership, coordination, and direct liaison with key stakeholders.

Main Purpose of Role :

You will manage a small team delivering first-level technical and administrative support for CCTV, Body Worn Video, and related security software systems. The position involves ensuring smooth day‑to‑day operations, maintaining service levels, and acting as the main escalation point for technical queries and client communication.

You’ll also support the client’s management team with insight, reporting, and implementation of new processes and technologies within their security infrastructure.

Key Responsibilities :

• Lead and support a small technical team providing first-line assistance for CCTV and security platforms.
• Oversee daily workload, delegate tasks, and ensure timely resolution of support requests.
• Provide first-level technical support for IP based security systems such as, but not limited to, CCTV, body worn video, routers and PC's.
• Maintain and update front-end software, user configurations, and reporting tools.
• Generate reports, assist with documentation, and maintain accurate records of support activity.
• Liaise with software vendors and escalate issues where higher-level support is required.
• Attend meetings relating to system performance, system developments, and future security technology plans.
• Oversee Body Worn Video (BWV) server support, including firmware, licensing, and software updates.
• Provide training to users and team members on CCTV platforms and new processes.
• Communicate regularly with key stakeholders, providing updates and recommendations.
• Support the ongoing maintenance and improvement of systems through collaboration with the wider engineering and client teams.

Desirable Skills & Experience :

• Previous experience managing or mentoring a small team.
• Background in CCTV, security, or IT systems.
• Strong organisational and problem‑solving skills with excellent attention to detail.
• Confident communicator with the ability to build strong relationships with clients and colleagues.
• Good working knowledge of Microsoft Office applications, especially Excel.
• Basic understanding of networking principles (IPv4)
• Self‑motivated, proactive, and capable of prioritising multiple tasks effectively.

The Company

At City Building Engineering Services we firmly believe in a collaborative approach to doing business. By working together with our clients we find and deliver constructive solutions to their particular needs and requirements in a cost effective and efficient way.

Our teams of dedicated professionals are passionate about what they do. This has allowed our client base to steadily grow, whilst maintaining a high percentage of repeat business.

Throughout our six regional offices we operate nationally with a comprehensive in‑house resource allowing the delivery of all aspects of a construction and engineering project from procurement and design through to project management, installation and maintenance.

We pride ourselves in being ahead of the curve in regards to innovations, particularly in regards to energy saving, where we have planned, designed and installed many cost and energy savings initiatives. CBES is a subsidiary of the .

About City

Our Benefits

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