Technical Support Manager

Schindler Group; Addlestone; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global engineering firm is seeking a Technical Support Manager to enhance the quality of urban life through efficient service delivery. The ideal candidate will possess extensive knowledge of lifts and escalators, strong communication skills, and a customer-focused mindset. This role involves significant travel and technical certification, promoting diversity and inclusion within the workforce.

Benefits

Career development opportunities

Supportive team culture

Diversity and inclusion initiatives

Qualifications

• Expertise in lifts and escalators.
• Proficient in diagnosis and technical reporting.
• Willingness to travel extensively for training.

Skills

Structured approach to work

Decisiveness

Strong communication

Team capabilities

Customer focus

Fault finding

Technical report writing

Education

Certification in Schindler technical disciplines

Tools

Safety SIS systems

Job description

Overview

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion people up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Technical Support Manager

What you bring

Personal Qualities:

We are seeking someone who is:

• A recognised expert with a structured approach to work.
• Decisive, persistent, and self-confident.
• Skilled in communication and coaching, with strong team and networking capabilities.
• Customer-focused, a safety role model, and a quality champion.

Experience and Qualifications:

• Extensive knowledge of Schindler and 3rd party products and services, particularly lifts and escalators.
• Expertise in EI/MOD environments and third-party equipment.
• Proficient in fault finding, diagnosis, and technical report writing.
• Certified in Schindler technical disciplines, preferably a Schindler Master Instructor.
• Familiarity with safety SIS systems and processes, with NGFE training for safety assessments.
• Willing to travel extensively and work away from home, often at short notice.
• Willingness to undertake international travel for training courses.

If you are ready to take on a challenging role and represent Schindler's values, we invite you to apply for this exciting opportunity.

What’s in it for you?

• Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
• Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
• Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler! Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.