Technical Support Executive

Lyst; City Of London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading fashion shopping platform in London is seeking a Partner Growth Technical Executive to manage technical support for retailer partners. This role involves troubleshooting issues, maintaining product feeds, and working closely with various teams. Ideal candidates should have experience in a partner-focused role and possess excellent technical and communication skills. A hybrid work model and generous benefits are offered.

Benefits

Clothing Benefit

Private Healthcare

Training Allowance

Pension Scheme

Cycle-to-Work Scheme

Social Events

Qualifications

• Proven experience in a partner-focused role, ideally in affiliate marketing or technical customer support.
• Excellent technical support and troubleshooting abilities.
• Outstanding written, verbal, and presentation skills.

Responsibilities

• Manage technical support across partner relationships to ensure seamless solutions.
• Troubleshoot problems and support day to day needs for retailers.
• Maintain and migrate product feeds and integrations using internal tools.

Skills

Technical Support Expertise

Excellent Communication Skills

Relationship Management

Process and Organisationally Minded

Technical Learning

Tools

Jira

Excel

Looker

Job description

Lyst is a global fashion shopping platform founded in London in 2010 and catering to over 160M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion products in one place, curating pieces from 27,000 of the world's leading brands and stores. In 2025, Lyst joined Zozo, operators of Zozotown, the leading fashion e-commerce platform in Japan. This partnership marks a bold new era for Lyst, as we accelerate our vision and work together to transform the future of fashion shopping through AI and technology.

At Lyst, we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn't, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better decisions and help fashion partners find better audiences as the category-leading destination for every fashion shopper.

About the Role

We are looking for a Partner Growth Technical Executive to join the partner success squad, whose mission is to create solutions for our retail partners to better support their business needs. The role offers a fantastic entry point for an experienced and technically minded individual, looking to make a career move into a growing technology company. Joining Lyst means you’ll be working closely with skilled Partner Growth Managers, Engineers and recognisable brands, providing a solid foundation for anyone looking to grow in a technology focused career path.

This role is responsible for managing technical support across our partner relationships to ensure seamless solutions that drive partner performance. You’ll be the go to contact for a range of retailers, troubleshooting problems, supporting their day to day needs, and acting as their internal advocate. You’ll use our internal tools to maintain and migrate product feeds and integrations, run regular checks, handle support tickets, and work closely with feed providers to resolve issues.

What we are looking for

We are looking for a proactive self-starter who is comfortable owning complex problems from diagnosis through to resolution. The ideal candidate will be able to thrive in an ever changing environment and possess a strong blend of technical acumen and relationship management skills.

Requirements

• Experience in a Partner Focused Role : Proven experience in a similar position, ideally gained at a fast-growing business (affiliate marketing network / agency specifically would be ideal) or in a similar affiliate marketing or technical customer support function for a retailer.
• Technical Support Expertise : Excellent technical support and troubleshooting abilities as well as experience in managing the technical aspects of varied and complex partner relationships.
• Excellent Communication Skills : Outstanding written, verbal, and presentation skills. You must be comfortable communicating technical solutions and troubleshooting issues with senior-level partners.
• Process and Organisationally Minded : Strong organisational skills and demonstrable experience in managing processes, using tools like Jira, Excel, and Looker (or similar) to effectively prioritise, track, and manage numerous partner requests.
• A Technical Learner : A genuine comfort and eagerness to quickly grasp and learn new technical concepts, systems, and internal tools.

Benefits

• Our Ways of Working : We all come into the office on Tuesdays and Thursdays, with the option to work remotely or come into the office on the other days. We believe that in person collaboration and community spirit is super important, which is why we spend some of our time in the office and some of our time at home
• Time Off : In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst's holiday year runs from 1 April to 31 March
• Competitive Family Leave Package : This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss
• Clothing Benefit : We want you to enjoy using the Lyst app and site as much as our customers, so we provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service
• Private Healthcare : Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start
• Training Allowance : We're big on continuous learning and growth, so all employees are currently entitled to an annual training allowance of £1,000. This can be used to attend conferences, industry events, training courses and to purchase resources
• Pension Scheme : Our pension provider is The People's Pension. We offer a minimum employee contribution of 5% and 3% employer contribution
• Eye Tests and Vouchers : Employees can make a saving on their eye test and glasses through our chosen provider. You'll receive a free eye test every year and a discount towards glasses
• Cycle-to-Work Scheme : Lyst will purchase a bicycle from your chosen retailer, you will then receive a voucher to pick up your bicycle from them
• Transport Season Ticket Loan : Employees can apply for an interest free season ticket loan to support your travel to work
• Social Events : Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more