Technical Support Engineer - UK

Action1; United Kingdom; Remote; GBP 35,000 - 50,000; Full time

Job summary

A technology company is seeking a Mid-Senior Level Technical Support Specialist. You will provide efficient technical support, troubleshoot issues across Windows systems, and enhance the customer support process. Strong expertise in Microsoft Windows, PowerShell, and excellent communication skills are essential. The role offers opportunities for professional growth, flexible hours, and a remote-first culture.

Benefits

Engaging challenges

Continuous professional growth

Flexible working hours

Supportive team environment

Work-life balance

Qualifications

• Previous experience in technical support or customer service roles.
• Ability to work effectively with customers and internal teams.

Responsibilities

• Provide timely technical support with prompt responses.
• Troubleshoot and resolve customer issues via various channels.
• Collaborate with the engineering team on technical challenges.
• Build and maintain an internal knowledge base.

Skills

Strong expertise in Microsoft Windows operating systems

Ability to identify and troubleshoot failed patch installations

Familiarity with PowerShell scripting

Proficiency in macOS and/or Linux platforms

Knowledge of software deployment

Skilled in reading and modifying the Windows registry

Excellent problem-solving and communication skills

Solid experience troubleshooting software issues

Job description

Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real‑time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience.

In 2025, Action1 was recognized by Inc. 5000 as the fastest‑growing private software company in America. The company is founder‑led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi‑billion‑dollar cybersecurity company.

What you’ll do:

• Provide timely, efficient technical support with prompt responses to customer inquiries.
• Troubleshoot and resolve customer issues via phone and other communication channels.
• Follow up with customers post‑troubleshooting to ensure full product functionality.
• Collaborate with the engineering team to address complex technical challenges.
• Work closely with the product team, incorporating customer feedback into product improvements.
• Build and maintain an internal knowledge base with useful guides and solutions.
• Continuously refine and enhance the customer support process for better efficiency.
• Reproduce customer‑reported issues and expedite confirmed problems to the appropriate teams.
• Participate in customer meetings when needed to troubleshoot and resolve issues directly.

Qualifications:

• Strong expertise in Microsoft Windows operating systems.
• Ability to identify and troubleshoot failed patch installations.
• Familiarity with PowerShell scripting and ability to understand basic scripts.
• Proficiency in macOS and/or Linux platforms.
• Knowledge of software deployment and configuration using install switches.
• Skilled in reading, writing, modifying, and backing up the Windows registry.
• Previous experience in technical support or customer service roles.
• Excellent problem‑solving and communication skills, working effectively with customers and internal teams.
• Solid experience troubleshooting software issues across various environments.

Preferred skills (bonus):

• Experience with patch management solutions.
• Ability to analyze and interpret logs and event data.
• Knowledge of Windows Group Policy configuration and management.
• Familiarity with Windows servers and server management.
• Basic understanding of the Windows Security model and related protocols.

Benefits:

• Engaging challenges and opportunities to solve real‑world problems.
• Continuous professional growth and learning with cutting‑edge technologies.
• Stable income, flexible working hours, and opportunities for advancement.
• Supportive and collaborative team of skilled professionals.
• Remote‑first culture, offering flexibility and work‑life balance.

Employment information

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Other
• Industries: IT Services and IT Consulting