Technical Support Engineer - Solar Energy (Home-Based, UK)

Lupa Recruitment; Liverpool City Region; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading solar technology manufacturer is seeking a Technical Support Engineer to provide home-based support for customers in the UK. The ideal candidate will have a degree in Electrical Engineering and at least 2 years of experience in the solar industry. Responsibilities include offering technical advice, troubleshooting, and ensuring compliance with UK regulations. This role provides competitive salary, flexible working, and career progression opportunities.

Benefits

Competitive salary package

Flexible, home-based working

Ongoing training and career progression

Qualifications

• Minimum 2 years' experience in the solar or renewable energy sector.
• Knowledge of inverters and solar PV systems is highly desirable.
• Willingness to travel occasionally across Europe.

Responsibilities

• Provide technical advice and troubleshooting support to customers.
• Respond to queries regarding product or PV system issues.
• Support customers during installation and operation of solar PV projects.
• Collaborate with sales and aftersales teams for customer experience.

Skills

Technical problem-solving

Customer focus

Communication skills

Organizational skills

Fluent in English

Education

Degree in Electrical, Power, or Electronic Engineering

Tools

Solar PV systems

Inverters

Job description

Are you a technically minded engineer passionate about renewable energy and ready to take on more responsibility in a growing global sector? We're working with a leading solar technology manufacturer to find a Technical Support Engineer who will play a key role in supporting customers across the UK. This is a home‑based position, perfect for someone with hands‑on solar experience and a strong customer focus.

What You'll Be Doing

• Provide technical advice and troubleshooting support to customers, installers, and service partners.
• Respond to queries via phone, email, and CRM regarding product or PV system issues.
• Support customers during installation, commissioning, and operation of solar PV projects.
• Work with monitoring platforms to diagnose and resolve system faults.
• Collaborate with sales and aftersales teams to ensure exceptional customer experience.
• Maintain accurate service records and elevate complex issues when required.
• Ensure compliance with UK regulations and product certification standards.
• Occasionally travel within Europe to support events or customer needs.

About You

• Degree or equivalent qualification in Electrical, Power, or Electronic Engineering (or similar).
• Minimum 2 years' experience in the solar or renewable energy sector.
• Knowledge of inverters and solar PV systems is highly desirable.
• Strong problem‑solving ability and a commercial mindset.
• Excellent communication and interpersonal skills.
• Self‑motivated, organisational, and comfortable working independently.
• Fluent in English (additional European languages are a plus).
• Willingness to travel occasionally across Europe.

What's On Offer

• Competitive salary package.
• Flexible, home‑based working.
• Opportunity to join a fast‑growing, international renewable energy company.
• Ongoing training and career progression within the solar industry.