Technical Support Engineer (NCG FY'26)

Cerebras; Reading; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading data management company in Reading is seeking a Site Reliability Engineer to provide exceptional technical support to customers. You will diagnose and resolve issues while collaborating closely with engineering teams. The ideal candidate is graduating in 2026 with a degree in Computer Science or related fields and possesses strong troubleshooting skills. This position offers the opportunity to develop self-service solutions and contribute to a customer-focused environment.

Qualifications

• Graduating in 2026.
• Ability to diagnose and resolve technical issues quickly.
• Familiarity with Windows, macOS, Linux.
• Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches.
• Knowledge of PowerShell, Bash, or Python is a plus.

Responsibilities

• Provide a timely resolution to technical issues.
• Use available tools to investigate and troubleshoot technical issues.
• Record customer interactions and solutions.
• Work closely with engineering and account management teams.
• Manage workload to resolve customer issues promptly.

Skills

Troubleshooting & Problem-Solving

Operating Systems Knowledge

Networking Basics

Basic Scripting & Automation

Education

Degree in Computer Science, Information Systems or related field

Job description

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge.

Cohesity is on a mission to radically simplify how organizations manage their data to unlock limitless value. We make it easy to back up, manage and derive value from data while protecting data against ransomware attacks.

Site Reliability Engineer (or technical support engineer) is a technical support role within the Cohesity support organization. The position is based in our local support centre in Reading, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible.

How you'll spend your time here:

• Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter
• Use available tools to investigate and troubleshoot technical issues
• Record customer interactions, including investigation, troubleshooting, and the resolution of issues
• Work closely with Cohesity engineering and account management teams
• Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
• Provide the best experience possible for Cohesity customers
• Manage workload to ensure that all customer issues are resolved in a timely manner
• Assist in the development of comprehensive and reusable self-service solutions for future incidents
• Develop knowledge base article

We would love to talk to you if you have many of the following:

• Degree in Computer Science, Information Systems or related field & graduating in 2026
• Troubleshooting & Problem-Solving – Ability to diagnose and resolve technical issues quickly
• Operating Systems Knowledge – Familiarity with Windows, macOS, Linux
• Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches
• Basic Scripting & Automation (optional but valuable) – Knowledge of PowerShell, Bash, or Python

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or [e-mail] for assistance.

Cohesity employees who are within a reasonable commute work out of our core offices 2-3 days a week of their choosing. Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.