Technical Support Engineer - IT

Mana Resourcing; Manchester; Remote; GBP 42,000; Full time

Job summary

A leading technology firm is seeking a Technical Solutions Engineer to remotely configure and install their AI-powered software for clients. The ideal candidate will have experience in IT engineering and strong problem-solving skills. The role offers a starting salary of £42,000 and includes a bonus and other benefits. Suitable for candidates living anywhere in the UK, including Manchester.

Benefits

Bonus

Pension

Income protection

Qualifications

• Experience as an IT engineer, Technical Solutions Engineer, Application Support Engineer, etc.
• Ability to work independently and take ownership of projects.

Responsibilities

• Handle software-related requests.
• Analyse software related issues and propose solutions.
• Troubleshoot software and IT related issues.
• Conduct software testing and installation.
• Manage software and database migrations.

Skills

Experience as an IT engineer

Scripting knowledge

Understanding of Microsoft tools

Networking knowledge

Strong communication skills

Problem-solving skills

Diagnostic skills

Job description

Technical Solutions Engineer

The COMPANY

With over 20 years of experience our Client are pioneers in AI-powered digital pathology software and services. They are the acknowledged global leaders in supplying this specialist software to the life sciences sector, allowing them to analyse and interpret slide images.

The ROLE

Due to an internal promotion they now require a Technical Solutions Engineer to join their team. Working from home the Technical Solutions Engineer will be responsible for configuring and installing my Client's software for their customers.

• Handle software-related requests
• Analyse software related issues and propose solutions
• Troubleshoot software
• Identify root causes of software problems
• Conduct software testing and installation
• Troubleshoots IT related issues
• Manage software and database migrations
• Advise customers on hardware and software configurations and implementation
• Develop customer relationships through professional and dependable interactions

The PERSON

The right Technical Solutions Engineer candidate will be an intelligent and dynamic individual who wants to develop their career further within this progressive organisation.

• Experience as an IT engineer, Technical Solutions Engineer, Application Support Engineer, etc.
• Scripting knowledge
• Comprehensive understanding of Microsoft tools and application environments
• Networking knowledge
• Strong communication, organization, problem-solving, and diagnostic skills
• At ease with showcasing solutions to various audiences, including engineers, developers, architects, IT managers, and executives
• Ability to work independently and take ownership of projects

Salary: £42,000 Starting salary

PACKAGE includes:

• Bonus
• Pension
• Income protection
• Etc.

Location: Working from home, living anywhere in the UK.

Suitable living locations include:

• Cambridge
• Peterborough
• Nottingham
• Northampton
• Leicester
• Birmingham
• Leeds
• Sheffield
• Manchester
• Liverpool
• Bristol
• Ipswich
• Coventry
• Wolverhampton
• Edinburgh
• Glasgow
• London

Alternative Titles: Software Engineer, IT Solutions Engineer, Technical Software Engineer, IT Engineer, Applications Engineer, Application Support Engineer