Technical Support Engineer - IT

Mana Resourcing Ltd; Leeds; Remote; GBP 42,000 - 49,000; Full time

Job summary

A leading AI software company is seeking a Technical Solutions Engineer to configure and install software for customers. The role involves handling software-related requests, troubleshooting issues, and conducting software installations. The ideal candidate will have IT engineering experience, scripting knowledge, and strong problem-solving skills. This position offers a starting salary of £42,000 with additional benefits, and remote working from anywhere in the UK.

Benefits

Bonus

Pension

Income protection

Qualifications

• Experience as an IT engineer, Technical Solutions Engineer, or Application Support Engineer.
• Ability to work independently and take ownership of projects.
• Comfortable showcasing solutions to diverse audiences.

Responsibilities

• Handle software-related requests.
• Analyse software-related issues and propose solutions.
• Conduct software testing and installation.

Skills

IT engineer experience

Scripting knowledge

Microsoft tools understanding

Networking knowledge

Strong communication skills

Problem-solving skills

Job description

Technical Solutions Engineer

The COMPANY is a pioneer in AI-powered digital pathology software and services, the acknowledged global leader in supplying specialist software to the life sciences sector, enabling the analysis and interpretation of slide images.

The ROLE

Due to an internal promotion, we are looking for a Technical Solutions Engineer to join our team. Working from home, the engineer will be responsible for configuring and installing our software for customers.

Responsibilities

• Handle software‑related requests
• Analyse software‑related issues and propose solutions
• Troubleshoot software and IT‑related issues
• Identify root causes of software problems
• Conduct software testing and installation
• Manage software and database migrations
• Advise customers on hardware and software configurations and implementation
• Develop customer relationships through professional and dependable interactions

The PERSON

The right candidate will be an intelligent and dynamic individual who wants to develop their career further within this progressive organisation.

• Experience as an IT engineer, Technical Solutions Engineer, Application Support Engineer, etc.
• Scripting knowledge
• Comprehensive understanding of Microsoft tools and application environments
• Networking knowledge
• Strong communication, organization, problem‑solving, and diagnostic skills
• At ease with showcasing solutions to various audiences, including engineers, developers, architects, IT managers, and executives
• Ability to work independently and take ownership of projects

Salary and Package

Starting salary: £42,000.

• Bonus
• Pension
• Income protection
• Etc.

Location

Working from home, living anywhere in the UK. Suitable living locations include:

• Cambridge
• Peterborough
• Nottingham
• Northampton
• Leicester
• Birmingham
• Leeds
• Sheffield
• Manchester
• Liverpool
• Bristol
• Ipswich
• Coventry
• Wolverhampton
• Edinburgh
• Glasgow
• London

Alternative Titles

Software Engineer, IT Solutions Engineer, Technical Software Engineer, IT Engineer, Applications Engineer, Application Support Engineer