Technical Support Engineer in Carlisle

Energy Jobline ZR; Carlisle; On-site; GBP 41,000 - 48,000; Full time

Job summary

A leading energy job board and hub is seeking an IT Support Specialist based in Carlisle, UK. The candidate will provide Level I support for both onsite and remote users, triaging issues through the helpdesk system. Ideal qualifications include a Bachelor's in Computer Information Systems, experience in customer service, and knowledge of Microsoft 365. This full-time position offers a salary between $55,000 and $62,000 annually.

Qualifications

• Experience in senior support or customer service.
• Basic troubleshooting of hardware, mobile devices, and networking.

Responsibilities

• Provide Level I technical support to onsite and remote end-users.
• Triage, process, and resolve tickets through the IT helpdesk system.
• Set up, configure, and maintain Windows workstations, laptops, and mobile devices for new hires.
• Maintain user accounts and Active Directory data, and archive user data.
• Manage hardware repairs, including collaboration with vendors.
• Install and support enterprise applications such as Microsoft 365 and Adobe Creative Suite.

Skills

Customer service skills

Communication skills

Knowledge of ticketing systems

Troubleshooting skills

Understanding of computer hardware

Education

Bachelor’s degree in Computer Information Systems or related field

Tools

Microsoft 365

Active Directory

Job description

Energy Jobline Overview

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We serve over 7 million energy professionals worldwide and partner with leading energy companies to showcase Oil & Gas, Renewables, Engineering, Power, Nuclear, EV, Battery, and Fusion opportunities.

Employer – Irium

Irium is a Spanish IT consulting firm with offices in Madrid, Mexico and Colombia. We support prominent clients such as IECISA, INDRA, CAPGEMINI, IBM and VITRO.

Job Details

• Location: Carlisle, PA 17015 (in‑person)
• Job Title: IT Support Specialist
• Work Schedule: 8‑hour shift, full‑time
• Salary: $55,000 – $62,000 per year

Qualifications

• Bachelor’s degree in Computer Information Systems or related field.
• Experience in senior support or customer service.
• Knowledge of ticketing systems.
• Strong understand of computer hardware, Microsoft 365, and operating systems (Windows 7/10/11).
• Excellent customer service and communication skills.
• Basic troubleshooting of hardware, mobile devices, and networking.

Responsibilities

• Provide Level I technical support to onsite and remote end‑users.
• Triage, process, and resolve tickets through the IT helpdesk system.
• Set up, configure, and maintain Windows workstations, laptops, and mobile devices for new hires.
• Maintain user accounts and Active Directory data, and archive user data.
• Manage hardware repairs, including collaboration with vendors.
• Install and support enterprise applications such as Microsoft 365 and Adobe Creative Suite.
• Participate in IT management meetings and project tasks.

Application

To apply, click the “Apply” button and complete the online application process.