Technical Support Engineer - Engine Controls

Winsearch; West Midlands; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A global leader in power generation is seeking a Technical Support Engineer to provide essential support and troubleshooting for power control systems. You'll be involved in customer interactions, deliver training, and collaborate with various teams. Candidates should have a background in Electrical Engineering and at least 2 years of relevant experience. This position offers a competitive salary, bonuses, and the flexibility of hybrid working.

Benefits

Competitive base salary

Annual performance bonus

Company car or allowance option

Hybrid working

Employee development programmes

Qualifications

• Minimum 2 years' experience in a technical support, applications, or commissioning role.
• Strong knowledge of gensets, synchronisation, automation, or PLC systems.
• Full UK driving licence and flexibility for occasional travel.

Responsibilities

• Provide daily technical support and troubleshooting for configurable controllers.
• Support customers and distributors via email, phone, and on-site visits.
• Deliver or support hands-on and online training for customers.

Skills

Technical support and troubleshooting

Communication skills

Fault-finding ability

Customer service skills

Education

HNC/D or Degree in Electrical / Electronic Engineering

Tools

Deepsea controllers

ComAp controllers

PLC systems

Job description

Technical Support Engineer - Power Control Systems - West Midlands - £40,000-£55,000 (DoE) + Bonus + Car Option

Do you have experience with generator controls, synchronisation or CHP/Hybrid systems?

Are you confident supporting customers with both remote and on-site troubleshooting?

Do you enjoy blending electrical engineering with customer interaction and training delivery?

Are you based within commuting distance of Rugby, or willing to travel across the UK when required?

If you think this describes you then take your career to the next level with a global leader in power generation control and automation who are shaping the future of distributed energy systems. This is a customer-facing technical role supporting sales, engineering and product teams, providing pre-sales support, commissioning expertise and ongoing customer liaison across the UK and international markets.

What you NEED

• HNC/D or Degree in Electrical / Electronic Engineering (or significant hands-on equivalent).
• Minimum 2 years' experience in a technical support, applications, or commissioning role.
• Strong knowledge of gensets, synchronisation, automation or PLC systems.
• Confident communicator with excellent fault-finding ability and customer service skills.
• Full UK driving licence and flexibility for occasional UK/international travel.

What you'll get in return

• Competitive base salary (DOE) + annual performance bonus.
• Company car or allowance option.
• Hybrid working and excellent work-life balance.
• Employee development programmes and structured progression.
• Opportunity to work on cutting-edge energy automation projects within a global business.

Nice to Haves

• Familiarity with Deepsea, ComAp controllers and configuration tools.
• Experience within CHP, hybrid, marine or distributed power environments.
• Prior exposure to customer training or product demonstrations.

Company Profile

Our client is a world-renowned manufacturer of intelligent power control and energy management systems.

Role & Responsibilities

• Provide daily technical support and troubleshooting for configurable controllers and accessories.
• Support customers and distributors via email, phone, and on-site visits.
• Assist with application development, testing, and commissioning activities.
• Deliver or support hands-on and online training for customers and internal teams.
• Collaborate with Sales, Product Management, and Engineering to resolve customer issues.
• Feed customer insights back into product development and continuous improvement.