Technical Support Engineer - Engine Controls

Winsearch; Oldbury; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A global leader in power generation control is looking for a Technical Support Engineer. This role involves providing technical support for power control systems and engaging with customers to resolve issues. Candidates should have a background in Electrical/Electronic Engineering and experience in customer-facing roles. You will enjoy competitive pay, a hybrid working model, and opportunities for professional development.

Benefits

Annual performance bonus

Company car or allowance

Employee development programs

Work-life balance

Qualifications

• Minimum 2 years of experience in a technical support, applications, or commissioning role.
• Confident communicator with customer interaction experience.
• Full UK driving licence required for travel.

Responsibilities

• Provide daily technical support and troubleshooting for controllers.
• Support customers via email, phone, and on-site visits.
• Deliver hands-on and online training for customers.

Skills

Generator controls knowledge

Strong communication skills

Fault-finding ability

Customer service orientation

Education

HNC/D or Degree in Electrical/Electronic Engineering

Tools

Deepsea configuration tools

ComAp controllers

Job description

Overview

Technical Support Engineer - Power Control Systems - West Midlands - £40,000-£55,000 (DoE) + Bonus + Car Option

Do you have experience with generator controls, synchronisation or CHP/Hybrid systems? Are you confident supporting customers with both remote and on-site troubleshooting? Do you enjoy blending electrical engineering with customer interaction and training delivery? Are you based within commuting distance of Rugby, or willing to travel across the UK when required?

If you think this describes you then take your career to the next level with a global leader in power generation control and automation who are shaping the future of distributed energy systems. This is a customer-facing technical role supporting sales, engineering and product teams, providing pre-sales support, commissioning expertise and ongoing customer liaison across the UK and international markets.

What you NEED

• HNC/D or Degree in Electrical / Electronic Engineering (or significant hands-on equivalent).
• Minimum 2 years\' experience in a technical support, applications, or commissioning role.
• Strong knowledge of gensets, synchronisation, automation or PLC systems.
• Confident communicator with excellent fault-finding ability and customer service skills.
• Full UK driving licence and flexibility for occasional UK/international travel.

What you\'ll get in return

• Competitive base salary (DOE) + annual performance bonus.
• Company car or allowance option.
• Hybrid working and excellent work-life balance.
• Employee development programmes and structured progression.
• Opportunity to work on cutting-edge energy automation projects within a global business.

Nice to Haves

• Familiarity with Deepsea, ComAp controllers and configuration tools.
• Experience within CHP, hybrid, marine or distributed power environments.
• Prior exposure to customer training or product demonstrations.

Company Profile

Our client is a world-renowned manufacturer of intelligent power control and energy management systems.

Role & Responsibilities

• Provide daily technical support and troubleshooting for configurable controllers and accessories.
• Support customers and distributors via email, phone, and on-site visits.
• Assist with application development, testing, and commissioning activities.
• Deliver or support hands-on and online training for customers and internal teams.
• Collaborate with Sales, Product Management, and Engineering to resolve customer issues.
• Feed customer insights back into product development and continuous improvement.

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed).