Technical Support Engineer – Digital Investigations

Magnet Forensics; United Kingdom; On-site; GBP 35,000 - 60,000; Full time

Job summary

A global software company in the UK is seeking a Technical Support Engineer to provide exceptional frontline customer support for mobile access and extraction products. The ideal candidate will have post-secondary education in Computer Science or Engineering, strong networking skills, and a minimum of 2 years in technical support. This role offers competitive compensation ranging from £35,000 to £60,000, alongside benefits that promote professional growth and inclusivity.

Benefits

Generous time off policies

Competitive compensation

Volunteer opportunities

Healthcare and retirement benefits

Qualifications

• 2+ years’ experience in a technical, customer‑facing support role.
• Strong understanding of networking to troubleshoot issues.
• Ability to work extra hours and travel as needed.

Responsibilities

• Deliver exceptional customer service to urgent requests.
• Maintain meticulous case health and meet SLAs.
• Collaborate with teams to resolve customer issues.
• Contribute to a knowledge base for self-service.
• Coach and share knowledge with peers.
• Provide on-call support outside standard hours.

Skills

Customer service skills

Technical aptitude

Strong written and verbal communication

Networking knowledge (TCP/IP)

Organizational skills

Critical thinking

Flexibility and adaptability

Collaborative skills

Education

Post-secondary education in Computer Science, Engineering, or equivalent experience

Tools

Salesforce Service Cloud

Job description

A global software company in the UK is seeking a Technical Support Engineer to provide exceptional frontline customer support for mobile access and extraction products. The ideal candidate will have post-secondary education in Computer Science or Engineering, strong networking skills, and a minimum of 2 years in technical support. This role offers competitive compensation ranging from £35,000 to £60,000, alongside benefits that promote professional growth and inclusivity.