Technical Support Engineer (Cloud)

CoreWeave; York and North Yorkshire; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

CoreWeave is seeking a Senior Cloud Support Engineer to join a 24/7/365 team, supporting GPU-based HPC cloud infrastructure and Kubernetes-powered workloads. You will mentor engineers, resolve complex customer issues, and improve processes across global time zones.

You’ll collaborate with engineers, researchers, and on-call rotations to ensure high availability and optimal performance, while developing training materials and onboarding resources for the team.

Qualifications

• Mentor team members and foster technical growth through guidance and feedback.
• Strong technical presentation skills for diverse audiences.

Responsibilities

• Mentor team members and provide guidance to improve technical skills.
• Deliver real-time feedback and QA on tickets to improve quality.
• Develop and deliver training sessions for faster issue resolution.
• Investigate, debug, and resolve customer-impacting issues with root-cause analysis.
• Maintain high customer satisfaction with clear, empathetic communications.
• Help design troubleshooting playbooks and best practices for rapid resolutions.
• Lead knowledge-sharing efforts—docs, tutorials, and how-tos.
• Act as escalation point for high-priority cases and complex issues.

Skills

Kubernetes

Linux systems

Troubleshooting

Customer communication

Mentoring teammates

Training & onboarding

Cross-functional collaboration

Observability (Grafana)

On-call rotations

Time-zone collaboration

Education

Bachelor's degree in Information Science / IT, Data Science, CS, Engineering, Math, Physics, or related field

Tools

Grafana

Job description

Responsibilities

• Please note that this is a 24/7/365 team. You will be asked to select and rank your preferred shift(s) below
• The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running GPU workloads at scale has a seamless, reliable, and high-performance experience
• This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and client workloads to maintain the integrity of our cloud platform. If you’re excited about supporting bleeding-edge GPU environments, this is the team to join
• As a Senior Cloud Support Engineer at CoreWeave, you’ll be on the front lines of a technological revolution, empowering our customers to harness the full potential of our advanced Kubernetes-powered HPC cloud infrastructure
• You’ll be hands‑on, collaborating with engineers and researchers to resolve issues that impact high‑profile, mission‑critical applications and cutting‑edge AI training workloads
• Your contributions will be pivotal in ensuring seamless performance, reliability, and success for our customers, positioning you at the very core of transformative technologies reshaping industries worldwide at a company that is truly one of a Kind
• Guide and mentor team members in developing their technical skills and troubleshooting capabilities across all disciplines supported by CoreWeave
• Provide real‑time feedback and coaching, reviewing tickets to identify opportunities for improvement and ensure quality assurance (QA)
• Develop and deliver training sessions to improve the team’s proficiency and efficiency in resolving customer issues
• Use technical expertise to investigate, debug, and resolve customer‑impacting issues with the curiosity required to uncover and understand root causes
• Maintain high customer satisfaction through swift, accurate, and empathetic high‑touch support communications, as well as established best practices
• Help design and implement troubleshooting best practices to ensure fast, accurate client resolutions
• Contribute to refining processes, workflows, and playbooks for handling complex customer challenges
• Serve as a technical escalation point for high‑priority escalations or complex cases, modeling effective problem‑solving approaches
• Lead the creation of knowledge‑sharing resources, including documentation, tutorials, and how‑to guides
• Enhance the support team’s knowledge of CoreWeave’s products and services through continuous learning initiatives
• Includes consistent shift work with participation in on‑call rotations. Occasional after‑hours and holiday coverage required

Qualifications & Requirements

Proven ability to mentor team members, foster technical growth, and improve team‑wide capabilities through guidance and feedbackStrong technical presentation skills, with experience delivering precise, engaging, and informative presentations to technical and non‑technical audiences, effectively showcasing complex concepts and solutionsProven hands‑on work experience with KubernetesExcellent written and verbal communication skills, with a track record of simplifying complex concepts for diverse audiencesDemonstrated success collaborating with cross‑functional teams to refine workflows, implement best practices, and advocate for necessary tools or process changes5+ years of experience in cloud support, systems administration, or related technical support‑focused rolesHave a Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field, OR equivalent experience in a technical positionStrong troubleshooting skills, with experience resolving complex customer issues and driving quality assurance through ticket reviews or similar processesExperience with networking, load balancing, storage volumes, observability, node management, High‑Performance Computing (HPC), and Linux system administrationExperience with observability tools such as GrafanaCKA CertifiedDemonstrated experience with training, coaching, and creating onboarding materialsOperates in a fast‑paced, global, 24/7 support team environmentAbility to collaborate across different time zonesOn‑site office environment, hybrid, or remote options depending on locationFlexible to travel up to 10% (~25 days/year)Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren’t a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talkYou’re an expert in providing outstanding technical support and have strong competencies in Kubernetes and LinuxYou love to dive into problems, test for solutions, and enjoy engaging with customersYou’re curious about AI