Technical Support Engineer - 4 on 4 off - Days and Nights

Telent; Warwick; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology solutions company based in Warwick seeks a Technical Support Engineer to manage datacentre equipment configuration and provide support services. The ideal candidate is organized, proactive, and possesses vendor certifications in relevant technologies. This role offers opportunities for career growth and a welcoming team environment. Competitive benefits include ample holidays, pension scheme, and health support.

Benefits

34 days holiday plus options

Company pension scheme

Family friendly policies

Health support and wellbeing portal

Discounts with Telent Reward scheme

Qualifications

• Understanding of transport and infrastructure systems.
• Experience in a technical support role is beneficial.
• Ability to engage proactively with team members.

Responsibilities

• Configuration and replacement of datacentre equipment.
• Provide on-site and on-call support capacity.
• Monitor availability and performance as a part of a 24x7 team.

Skills

Organization

Proactive problem-solving

Strong communication

Education

IT / ICT further education

Tools

Cisco knowledge - LAN/WAN

VMware

McAfee SIEM Security

Job description

Technical Support Engineer - Warwick - 4 on 4 off covering 7 days a week - rotational shift - days and nights

What you’ll do

• Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation.
• Provide both on‑site and on‑call support capacity for TPCMS with an ability to travel throughout the UK.
• Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team.
• Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution.
• Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer.
• Ensure all Service Level Agreement targets are exceeded.
• Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates.

Who you are

This role would be ideal for an organized, proactive and diligent 1st Line Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support! The 1st Line Support Engineer role would suit someone who enjoys solution‑finding and thrives in a team environment. Given the 12‑hour shift rotation and the nature of the team, it’s clear that adaptability and strong communication credentials will be key in this position. It would be a perfect fit for someone eager to develop their technical experiences while contributing to the team’s success.

Key Requirements

• Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge - LAN / WAN, Juniper, IP Trade.
• McAfee SIEM Security - Security Information Events Management knowledge.
• IT / ICT further education.

What we offer

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on‑going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually.
• Company pension scheme.
• A range of family friendly policies.
• Occupational health support and wellbeing Portal.
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.