Technical Support Engineer

Chase Taylor Recruitment Ltd; York and North Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in the UK seeks a professional to support installers and coach engineers in field operations. This role entails conducting quality audits, providing actionable feedback, and ensuring high standards. Candidates should have knowledge of garage doors and experience in performance coaching, along with excellent communication skills. Opportunities for career growth and a collaborative environment are offered.

Benefits

Opportunities for career growth

Collaborative team environment

Qualifications

• Must have knowledge of garage doors and installation.
• Experience in performance coaching and auditing required.
• Excellent remote communication skills are essential.

Responsibilities

• Support installers and coach engineers in the field.
• Conduct quality audits and ensure installations meet standards.
• Implement root cause analysis and provide actionable feedback.

Skills

Knowledge of garage doors, components, and installation

Troubleshooting & fault diagnosis

Performance coaching and auditing

Excellent communication

Self-motivated and solutions-driven

Team player

Passion for customer service

Job description

What You ll Be Doing

• Support our Installers
• Coach & Train Engineers in the Field
• Conduct Quality Audits and ensure installations meet high standards
• Root Cause Analysis (RCA) identify issues, implement real fixes
• Provide Actionable Feedback to the Business and Field Teams
• Deliver Training & Mentorship for new Engineers
• Sign Off Engineers Competence post-training
• Support Large or Complex Installations as the technical lead
• Help Develop Training Materials, Online Courses, and Best Practice Manuals
• Audit Customer Aftercare Services and provide coaching where needed

What You Bring

• Knowledge of garage doors, components, and installation
• Skilled in troubleshooting & fault diagnosis
• Experience in performance coaching and auditing
• Excellent communication, especially when working remotely
• Self-motivated, solutions-driven, and a team player
• Passion for customer service and exceeding expectations

Why Join ?

• Be part of a fast-growing, respected brand
• Make a real impact on product quality and customer satisfaction
• Collaborate with a passionate, expert team
• Opportunities for career growth and continuous learning